E Commerce-Senior Manager

Lumina Datamatics; Puducherry; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Lumina Datamatics in India seeks a Strategic Leader for the E-commerce Services division. You will shape the vision, align initiatives with corporate goals, and partner with senior leaders to set long-term objectives.

You will drive innovation by spotting market trends and client opportunities. You will manage a team of e-commerce specialists, coaching managers and analysts, and fostering a culture of accountability and learning.

Qualifications

• 12+ years of overall experience in e-commerce or retail tech.
• 5+ years in a managerial role leading teams.
• 4+ years in e-retail experience.
• Experience managing 2–3 Assistant Managers.
• Strong project and client management capabilities.

Responsibilities

• Develop and implement the strategic vision for the e-commerce services department in alignment with company objectives.
• Identify emerging trends and opportunities in the e-commerce landscape to drive innovation and competitive advantage.
• Collaborate with senior leadership to define long-term goals and objectives for the department.
• Lead, mentor, and inspire a team of e-commerce specialists, including project managers, analysts, and technical experts.
• Foster a culture of collaboration, accountability, and continuous learning within the team.
• Set clear performance goals and provide regular feedback to support professional growth and development.
• Serve as the primary point of contact for key client accounts, ensuring high levels of satisfaction and retention.
• Develop deep understanding of client needs and challenges, and proactively identify opportunities to add value through our services.
• Collaborate with cross-functional teams to deliver customized e-commerce solutions that meet client objectives.
• Oversee the day-to-day operations of the e-commerce services department, ensuring efficient resource allocation and project execution.
• Manage the operations and ensure the operation is in accordance with established procedures and practices.
• Monitor key performance metrics and implement continuous improvement initiatives to optimize service delivery and drive operational excellence.
• Ensure compliance with industry regulations, security standards, and best practices in e-commerce operations.

Skills

Strategic Leadership

Team Management

Client Relationship Management

Operational Excellence

Job description

Role & responsibilities

Strategic Leadership

• Develop and implement the strategic vision for the e-commerce services department in alignment with company objectives.
• Identify emerging trends and opportunities in the e-commerce landscape to drive innovation and competitive advantage.
• Collaborate with senior leadership to define long-term goals and objectives for the department.

Team Management

• Lead, mentor, and inspire a team of e-commerce specialists, including project managers, analysts, and technical experts.
• Foster a culture of collaboration, accountability, and continuous learning within the team.
• Set clear performance goals and provide regular feedback to support professional growth and development.

Client Relationship Management

• Serve as the primary point of contact for key client accounts, ensuring high levels of satisfaction and retention.
• Develop deep understanding of client needs and challenges, and proactively identify opportunities to add value through our services.
• Collaborate with cross-functional teams to deliver customized e-commerce solutions that meet client objectives.

Operational Excellence

• Oversee the day-to-day operations of the e-commerce services department, ensuring efficient resource allocation and project execution.
• Manage the operations and ensure the operation is in accordance with established procedures and practices.
• Monitor key performance metrics and implement continuous improvement initiatives to optimize service delivery and drive operational excellence.
• Ensure compliance with industry regulations, security standards, and best practices in e-commerce operations.

Preferred candidate profile

• Overall Experience 12+ years; 5+ years as manager
• e-Retail experience 4+ years
• Must have managed 2-3 Asst Managers
• Should have worked in at least 2 or more e-retail functions during his/her tenure
• Project/Client Management experience