Head - Store Operations

HappinessCue; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

HappinessCue in Delhi is seeking an experienced Head - Store Operations to lead retail responsibilities for a growing business or client assignment. The role will set direction for the function, lead a capable team and stay closely involved in business performance, key relationships, and senior stakeholder decisions.

The person will translate business objectives into practical plans, review performance with clear metrics, coach team members, manage stakeholders, and step in to resolve issues

Qualifications

• 11-16 years of relevant experience in similar roles.
• Experience leading store operations/retail operations.
• Ability to translate business objectives into practical plans and measurable results.

Responsibilities

• Lead store/retail operations and set direction for the function.
• Build and coach a capable team; drive performance metrics.
• Manage internal and external stakeholders and budgeting.
• Drive process improvements and regular management reporting.
• Balance commercial goals with customer experience and team development.

Skills

Retail operations

Sales management

Team leadership

Customer experience

Performance management

Job description

Job Summary

We are looking for an experienced Head - Store Operations to lead retail responsibilities for a growing business or client assignment.

The role will set direction for the function, lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions.

The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change.

Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.

The role is based in Delhi and requires 11-16 years of relevant experience.

Skills

• Retail operations
• sales management
• team leadership
• customer experience
• performance management