E Commerce Manager

Coffee Day Global

Bengaluru

On-site

INR 2,500,000 - 4,500,000

Full time

4 days ago

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Job summary

Coffee Day Global is seeking an experienced E-commerce Manager to lead and scale its online business, owning the P&L, revenue growth, channel strategy, and marketplace performance. The role collaborates with Marketing, Supply Chain, and Finance to drive acquisition, retention and profitability across marketplaces, D2C website/app and other digital channels.

The ideal candidate will have 8-10 years in e-commerce or digital business, a strong ability to translate data into growth, and a builder

Qualifications

8-10 years of experience in E-commerce, D2C, Marketplace or Digital Business.
Proven experience in building, scaling or managing an E-commerce business with clear revenue ownership.
Strong understanding of marketplaces, D2C, digital marketing, customer acquisition and online merchandising.
Strong commercial and analytical orientation with the ability to manage revenue and profitability.
Experience in managing external marketplace/platform partners and negotiations.
Strong understanding of E-commerce metrics, analytics and performance dashboards.
Ability to work cross-functionally and influence senior stakeholders.
Strong entrepreneurial mindset with a builder's approach – someone who can identify opportunities, take ownership and drive execution.
Excellent communication, stakeholder management and leadership skills.

Responsibilities

Own the E-commerce business strategy, revenue and profitability across all online channels.
Develop and execute a roadmap to scale the E-commerce business and deliver sustainable growth.
Drive sales through marketplaces, D2C website/app and other digital channels.
Own key metrics including GMV, net sales, margins, conversion, AOV, customer acquisition and repeat purchase.
Develop and manage relationships with key E-commerce and marketplace partners.
Identify new E-commerce opportunities, platforms, partnerships and revenue streams.
Lead online assortment, pricing, promotions, visibility and product/category strategy.
Work closely with Marketing to develop customer acquisition, performance marketing, CRM and retention strategies.
Use data and analytics to identify growth opportunities and improve conversion, customer experience and profitability.
Partner with Supply Chain, Operations, Technology, Finance and Marketing to ensure seamless online fulfilment and customer experience.
Monitor competitor activity, market trends and consumer behaviour and translate insights into business actions.
Drive continuous improvement in digital customer journey, website/app experience and online conversion.
Build dashboards and review business performance regularly, identifying corrective actions to achieve targets.
Lead and develop the E-commerce team and create a strong performance-driven culture.
Evaluate and manage E-commerce spends, ensuring strong ROI and commercial discipline.

Skills

E-commerce

P&L ownership

Revenue growth

Marketplace management

D2C

Digital marketing

CRM & retention

Job description

Experience: 8-10 Years
Location: Bangalore
Function: E-commerce

Role Purpose

We are looking for an experienced E-commerce Manager to lead and scale our E-commerce business. The role will own the E-commerce P&L, revenue growth, channel strategy, customer acquisition, marketplace performance and overall digital business growth.

Key Responsibilities

Own the E-commerce business strategy, revenue and profitability across all online channels.
Develop and execute a clear roadmap to scale the E-commerce business and deliver sustainable growth.
Drive sales through marketplaces, D2C website/app and other digital channels.
Own key business metrics including GMV, net sales, margins, conversion, AOV, customer acquisition and repeat purchase.
Develop and manage relationships with key E-commerce and marketplace partners.
Identify new E-commerce opportunities, platforms, partnerships and revenue streams.
Lead online assortment, pricing, promotions, visibility and product/category strategy.
Work closely with Marketing to develop customer acquisition, performance marketing, CRM and retention strategies.
Use data and analytics to identify growth opportunities and improve conversion, customer experience and profitability.
Partner with Supply Chain, Operations, Technology, Finance and Marketing to ensure seamless online fulfilment and customer experience.
Monitor competitor activity, market trends and consumer behaviour and translate insights into business actions.
Drive continuous improvement in digital customer journey, website/app experience and online conversion.
Build dashboards and review business performance regularly, identifying corrective actions to achieve targets.
Lead and develop the E-commerce team and create a strong performance-driven culture.
Evaluate and manage E-commerce spends, ensuring strong ROI and commercial discipline.

What We Are Looking For

810 years of experience in E-commerce, D2C, Marketplace or Digital Business.
Proven experience in building, scaling or managing an E-commerce business with clear revenue ownership.
Strong understanding of marketplaces, D2C, digital marketing, customer acquisition and online merchandising.
Strong commercial and analytical orientation with the ability to manage revenue and profitability.
Experience in managing external marketplace/platform partners and negotiations.
Strong understanding of E-commerce metrics, analytics and performance dashboards.
Ability to work cross-functionally and influence senior stakeholders.
Strong entrepreneurial mindset with a builder's approach – someone who can identify opportunities, take ownership and drive execution.
Excellent communication, stakeholder management and leadership skills.