Senior Manager- Customer Service -Supply Chain (MT/ E-Com )- Noida

THE Talent Keepers; Dadri; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

THE Talent Keepers seeks an SCM/Order Fulfillment professional for urgent FMCG-related duties. The role focuses on improving order fill rates, forecasting demand at customer level, and coordinating with MT Ecom channels to ensure smooth distribution.

You will liaise between sales and SCM, manage distribution center activities, and apply advanced Excel and SAP tools to analyze data and drive corrective actions.

Qualifikationen

• Must have strong analytical skills and handle large data sets.
• Proficiency with advanced Excel techniques and data manipulation.
• Experience with SAP and IT software in SCM or logistics.
• Strong English and Hindi communication skills.
• Ability to manage stakeholders and coordinate cross-functionally.

Aufgaben

• Improve order fill rate for customers and push it above targets.
• Drive demand forecast at customer level and provide visibility for rolling months.
• Assess demand variability and plan corrective actions to improve fill rate.
• Collaborate with SCM leads of customers to deploy best practices.
• Guard total cost of distribution from pick to deliver.
• Control returns and refusals to align with fill rate targets.
• Serve as bridge between channel sales and SCM functions.
• Handle MT Ecom distribution centers for FMCG brands.

Kenntnisse

Analytical skills

Advanced Excel

SAP

IT software

English & Hindi comms

Stakeholder management

Team player

Speed & accuracy

Tools

SAP

Jobbeschreibung

Dear Candidate,

I have very urgent opening for our leading FMCG Client.

Key Responsibility :-

• To improve order fill rate of customers
• To make above 95% and ++
• To drive demand forecast at customer level & bring visibility of key drivers for rolling months
• To assess demand variability & plan course correction methodology to improve fill rate
• To build relationship with SCM leads of customers to bring in best practices
• To guard total cost of distribution from pick to deliver
• To have regulated control over returns & refusal from customers against stipulated fill rate target
• To act as bridge between channel sales & SCM function
• To handle the distribution centres (CFA) of MT Ecom customer or FMCGs brands serving to MT Ecom
• customers

Preferred Candidate Criteria:-

• Good exposure of MT Ecom working environment
• Basic understanding of order to cash process of above two channels
• Having worked for moderate to large distribution centres of MT Ecom customers or FMCGs brands
• serving MT Ecom customers
• Having worked as interface between sales & SCM (focused to above channels)
• Modern tool knowledge ...like order booking, order filters, service rate (fill rate) calculations etc.
• More SCM side exposure with blend of customer service
• Must have high Analytical skills and able to work with Large Data & complex situations.
• Good command of key stake holder management
• Strong execution skills
• Strong communication English and Hindi
• Tech savvy Advance Excel/ SAP / IT software
• Team player
• Speed and Accuracy