Ecommerce Supply Chain Manager

Syvo Digital Private Limited; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation with performance-linked incentives

Collaborative work culture

Growth opportunities

Job summary

A leading consumer electronics firm based in New Delhi seeks a Senior Supply Chain Manager to oversee end-to-end supply chain operations, including demand planning, inventory management, and logistics. The role requires strong analytical thinking and leadership skills, with 1-2 years of experience preferred. You will manage supplier relationships, optimize warehousing processes, and collaborate with cross-functional teams. This position offers competitive compensation and opportunities for growth in a fast-paced environment.

Qualifications

• 1–2 years of experience in supply chain, warehousing, and fulfilment operations, preferably in e-commerce.
• Strong hands-on experience in inventory management, warehouse operations, and logistics.
• Proven experience managing 3PLs, courier partners, and multi-SKU product categories.

Responsibilities

• Design and execute supply chain strategies aligned with business growth.
• Oversee end-to-end warehouse operations including inbound receiving and dispatch.
• Manage inbound and outbound logistics through courier partners and 3PL providers.

Skills

Leadership

Analytical thinking

Problem-solving

Inventory management

Logistics

Communication

Education

MBA Degree in Supply Chain Management, Logistics, Operations, or a related field

Tools

WMS/ERP systems

Job description

Role Overview

The Senior Supply Chain Manager will own end-to-end supply chain and fulfilment operations, including demand planning, inventory management, warehousing, procurement coordination, and logistics. This is a high-ownership leadership role requiring strong analytical thinking, execution excellence, and the ability to scale operations in a fast-paced environment. The role will work closely with cross-functional teams to ensure optimal product availability, cost efficiency, and on-time customer delivery while building robust, scalable processes.

Key Responsibilities

1. Supply Chain Strategy & Demand Planning

Design and execute supply chain strategies aligned with business growth and demand forecasting using historical sales data, marketing inputs, seasonality, and product launch plans.

Optimize inventory levels to balance service levels, working capital, and obsolescence risk.

Manage supplier and vendor relationships, including negotiations, performance evaluation, and compliance.

Drive procurement planning and ensure timely replenishment across SKUs and channels.

2. Warehouse & Fulfilment Operations

Oversee end-to-end warehouse operations including inbound receiving, storage, picking, packing, dispatch, and returns.

Implement strong inventory control systems, cycle counts, and discrepancy reduction.

Improve warehouse layout, manpower planning, productivity, and throughput.

Ensure adherence to safety standards, infrastructure upkeep, and operational compliance.

Continuously improve order accuracy, fulfilment speed, and overall operational efficiency.

3. Logistics & Distribution

Manage inbound and outbound logistics through courier partners and 3PL service providers.

Track and improve key logistics KPIs including delivery TAT, delay rate, RTO %, and customer SLA adherence.

Own reverse logistics, including returns, warranty replacements, refurbishments, and quality checks.

Drive logistics cost optimization through vendor negotiation, routing efficiency, and process improvements.

4. Team Leadership & Performance Management

Build, lead, and mentor warehouse and supply chain teams.

Define, track, and improve KPIs such as order fulfilment rate, inventory accuracy, cost per shipment, and turnaround time.

Prepare regular MIS and dashboards for leadership with actionable insights.

Train teams on SOPs, systems (WMS/ERP), and best operational practices.

Lead continuous improvement and cost-reduction initiatives across the supply chain.

5. Cross-Functional Collaboration

Partner with marketing, product, procurement, finance, and customer service teams to align supply chain plans.

Support new product launches, promotional campaigns, and peak-sale readiness.

Work closely with customer service teams to resolve fulfilment, delivery, and return escalations.

Required Qualifications

• MBA Degree in Supply Chain Management, Logistics, Operations, or a related field.
• 1–2 years of experience in supply chain, warehousing, and fulfilment operations, preferably in e-commerce.
• Strong hands-on experience in inventory management, warehouse operations, and logistics.
• Proven experience managing 3PLs, courier partners, and multi-SKU product categories.
• Proficiency with WMS/ERP systems and strong data-driven decision-making ability.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a high-growth, fast-paced environment with large transaction volumes.

Preferred Qualifications

• Experience in consumer electronics or fast-moving consumer goods.
• Strong understanding of Indian logistics regulations, GST invoicing, packaging norms, and statutory compliance.
• Experience setting up or scaling warehouses and fulfilment centers.
• Exposure to automation, process digitization, or supply chain optimization tools.

What We Offer

Opportunity to lead and shape the supply chain for fast-growing consumer electronics brands.

High ownership across inventory, warehousing, logistics, and vendor management.

Collaborative, execution-focused work culture with strong growth opportunities.

Competitive compensation with performance-linked incentives.