Team Lead – Supply Chain - Alternate Channels (Modern Trade, E-Com, CSD )

Himalaya Wellness Company; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Himalaya Wellness Company in Bengaluru seeks a hands-on Supply Chain Lead for Alternate Channels (Modern Trade, E-commerce, and CSD). You will manage demand-supply execution, coordinate planning with MT and E‑commerce teams, and drive on-time delivery and inventory health.

The role requires 4–7 years in SC/CS/Planning, FMCG familiarity, and ERP exposure (SAP). You will work closely with sales and logistics to ensure robust service levels and process discipline in a fast-paced market.

Qualifications

• Graduate / MBA (Supply Chain / Operations preferred)
• 4-7 years of experience in supply chain / customer service / planning
• Prior exposure to MT / E-commerce / Institutional channels desirable
• FMCG / Consumer Products experience preferred

Responsibilities

• Lead day-to-day supply chain planning and execution for Alternate Channels (Modern Trade, E-commerce, and CSD)
• Coordinate with supply & Distribution planners and be the Supply chain lead to Sales for concerned channels
• Monitor OTIF, fill rates, and order cycle time
• Oversee order processing and execution for Modern Trade / E‑com and CSD Delivery
• Track depot-wise lifting, and coordinate resolution of short supplies or delivery failures
• Prepare and maintain MIS on service levels, inventory ageing, penalties and deductions

Skills

Alternate Channels

Excel

Analytical skills

Stakeholder coordination

Education

Graduate

MBA in Supply Chain

Tools

SAP

Job description

Role Purpose

To lead day‑to‑day supply chain planning and execution for Alternate Channels (Modern Trade, E‑commerce, and CSD), ensuring strong service levels, healthy inventory, and disciplined process adherence. The role involves hands‑on execution, co‑ordination with supply & Distribution planners and be the Supply chain lead to Sales for concerned channels.

Key Responsibilities

• Demand & Supply Execution
• Support forecast finalization and supply planning for MT, E‑commerce, and CSD channels in S&OP cycles.
• Work closely with MT / E‑commerce teams to capture:
• Promotions -Event‑based demand (sale days, spikes)
• Seasonal demand
• New launches
• Pack sizes, combos, and bundling
• Convert demand into deployment and replenishment plans aligned with plant and DC capacities.
• Order Fulfilment & Service Levels
• Oversee order processing and execution for:
• Modern Trade/ E‑com customers
• CSD Delivery as per CSD norms
• Monitor Order management process and facilitate Order to invoice process.
• Track OTIF, fill rates, and order cycle time.
• Coordinate resolution of short supplies, order holds, and delivery failures.
• Inventory Management (Channel‑Wise)
• Monitor customer‑wise and DC/CFA‑wise inventory levels against norms.
• Ensure timely replenishment while avoiding over‑stocking and ageing.
• Actively track and drive reduction of:
• Slow‑moving inventory
• Expiry‑prone SKUs
• Damages and returns (especially for E‑commerce and CSD)
• CSD Operations Support
• Support planning and servicing of CSD depots as per allocation and norms.
• Track depot‑wise lifting and follow up for variances.
• Team Coordination
• Coordinate Supply Chain Executives / Planners handling operations.
• Allocate tasks, monitor daily deliverables, and ensure process discipline.
• Act as the first escalation point for execution issues within the team.
• Cross‑Functional Coordination
• Coordinate with:
• Sales / Business Teams
• Supply/Distribution Planners
• Warehousing & Logistics partners
• Participate in weekly planning and review meetings.
• Provide inputs for S&OP / planning forums as required.
• Reporting & MIS
• Prepare and maintain regular MIS on:
• Service levels
• Inventory ageing
• Customer‑wise performance
• Penalties, claims, and deductions
• Support root cause analysis for service gaps and execution issues.

Functional Skills

Key Skills & Competencies

• Understanding of Alternate Channels / Key Accounts supply chain
• Basic to working knowledge of:
• Modern Trade operations
• E‑commerce supply models
• CSD institutional channels
• Strong analytical and Excel skills
• ERP exposure (SAP preferred)

Behavioural Skills

• Strong execution focus and attention to detail
• Ability to manage multiple priorities
• Stakeholder coordination and follow‑up discipline
• Team handling at an operational level

Qualifications & Experience

• Graduate / MBA (Supply Chain / Operations preferred)
• 4-7 years of experience in supply chain / customer service / planning
• Prior exposure to MT / E‑commerce / Institutional channels desirable
• FMCG / Consumer Products experience preferred

Key Success Measures

• OTIF / service levels for alternate channels
• Inventory ageing and expiry control
• Accuracy and timeliness of execution
• Reduction in customer complaints, penalties, and rework
• Team coordination and adherence to processes