Client Servicing Manager

Dentsu Creative; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dentsu Creative India is seeking a Manager – Account Management to lead digital client servicing and social campaigns. You will manage client relationships, develop and execute campaigns, and create platform-first content across social channels.

The role requires 5+ years in agency account management with strong communication and project leadership skills, across fast-paced digital environments. Join a global network focused on meaningful growth and client value.

Qualifications

• 4+ years of experience in Account Management/Client Servicing within an advertising or digital agency.
• Experience handling digital marketing campaigns, with exposure to social media, content, influencer marketing, and integrated campaigns.
• Basic understanding of mainline advertising.
• Excellent client management, project management, crisis management and stakeholder management skills.
• Strong communication and presentation skills.
• Ability to work in a fast-paced agency environment and manage multiple projects simultaneously.

Responsibilities

• Manage client interfacing and day-to-day account management.
• Develop and execute social media & digital campaigns.
• Serve as the primary point of contact for assigned client accounts and build strong client relationships.
• Manage end-to-end execution of integrated marketing campaigns across digital platforms.
• Coordinate with Creative, Strategy, Media, Content, and Production teams to ensure timely project delivery.
• Develop project timelines, manage campaign workflows, and ensure quality execution.
• Support campaign planning, client presentations, review meetings, and brainstorming sessions.
• Monitor campaign performance and work with internal teams to identify optimization opportunities.
• Ensure deliverables meet client expectations, timelines, and business objectives.
• Maintain strong stakeholder communication and proactively resolve client queries.

Skills

Account Management

Client Servicing

Social Media Campaigns

Stakeholder Management

Project Management

Communication Skills

Presentation Skills

Job description

Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, Dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of Dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

https://www.dentsu.com/careers

Role summary

Job Title: Manager - Account Management

Total experience: 5+ years of agency experience in digital account management, client servicing, or digital marketing.

Role Overview

We are looking for a Manager – Account Management with strong experience in Social Media and Digital Campaigns. The role involves managing client relationships, developing and executing digital/social campaigns, and creating platform-first content and assets across various social media channels.

Key Responsibilities

• Manage client interfacing and day-to-day account management
• Develop and execute social media & digital campaigns
• Serve as the primary point of contact for assigned client accounts and build strong client relationships.
• Manage end-to-end execution of integrated marketing campaigns across digital platforms.
• Coordinate with Creative, Strategy, Media, Content, and Production teams to ensure timely project delivery.
• Develop project timelines, manage campaign workflows, and ensure quality execution.
• Support campaign planning, client presentations, review meetings, and brainstorming sessions.
• Monitor campaign performance and work with internal teams to identify optimization opportunities.
• Ensure deliverables meet client expectations, timelines, and business objectives.
• Maintain strong stakeholder communication and proactively resolve client queries.

Required Skills & Experience

• 4+ years of experience in Account Management/Client Servicing within an advertising or digital agency.
• Strong experience handling digital marketing campaigns, with exposure to social media, content, influencer marketing, and integrated campaigns.
• Basic understanding of mainline advertising.
• Excellent client management, project management, crisis management and stakeholder management skills.
• Strong communication and presentation skills.
• Ability to work in a fast-paced agency environment and manage multiple projects simultaneously.

We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!