Senior Manager - Account Management

Interactive Avenues Pvt. Ltd.; Mumbai; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Interactive Avenues Pvt. Ltd. in Mumbai is seeking a Senior Manager - Account Management to lead key client relationships and drive growth through strategic planning and performance-driven campaigns.

The role requires balancing strategic thinking with hands-on execution, mentoring junior staff, and coordinating across media, creative, content, and analytics teams to deliver measurable results for top brands.

Qualifications

• Experience in managing senior client accounts and ensuring client satisfaction.
• Ability to translate client objectives into actionable marketing plans.
• Strong leadership to mentor Account Executives and coordinate multi-team efforts.

Responsibilities

• Be the primary point of contact for assigned accounts.
• Build and nurture long-term client relationships.
• Drive client satisfaction through proactive communications and innovative solutions.
• Translate client objectives into actionable marketing plans.
• Mentor junior team members and align on client objectives.
• Lead regular client meetings, reviews and performance discussions.
• Oversee end-to-end campaign execution across digital channels.
• Coordinate content calendars, campaign launches, and always-on social programs.
• Ensure timelines, deliverables, and quality benchmarks are met.
• Collaborate with media, performance, creative, content, and analytics teams.
• Identify and resolve delivery bottlenecks and expand account scope where relevant.
• Deliver actionable campaign insights through detailed reports.
• Reporting To: Group Head / Business Director
• Team Reporting: Account Executives
• Demonstrate strong client servicing and cross-functional collaboration

Skills

Account management

Client relationships

Campaign execution

Cross-functional collaboration

Leadership & mentoring

Presentation skills

Communication & negotiation

Timeline management

Social media familiarity

Education

MBA in Marketing

Tools

Analytics tools

Job description

Job Description— Senior Manager : Account Management

Required Experience: 8 to 10 Years

Description:

We at Interactive Avenues, are looking for a Senior Manager- Account management who will be working for some of the most exciting and legacy brands. The role focuses on building strong client relationships, identifying growth opportunities, driving campaign effectiveness, and ensuring cross-functional coordination across internal teams.

This position requires a balance of strategic thinking, operational control, and people management, while working under the guidance of senior leadership.

Responsibilities:

If you come on board with us for this role, you will be responsible for:

• Being the primary point of contact for assigned accounts.
• Building and nurture long-term client relationships.
• Driving client satisfaction through proactive communication and deploying innovative solutions
• Understanding client business objectives and translate them into actionable marketing plans.
• Mentoring and guiding junior team members, ensuring they are aligned on client objectives and execution excellence.
• Leading regular client meetings, reviews, and performance discussions.
• Overseeing end-to-end campaign execution across digital channels.
• Oversee content calendars, campaign launches, and always-on social programs.
• Ensuring timelines, deliverables, and quality benchmarks are met.
• Coordinating with media, performance, creative, content, and analytics teams.
• Proactively identifying and resolving delivery bottlenecks.
• Identifying opportunities to strengthen account engagement and expand scope where relevant
• Monitoring campaign performance and delivering actionable insights through detailed reports.
• Reporting To: Group Head / Business Director
• Team Reporting: Account Executives
• Strong client servicing skills
• Cross-functional collaboration
• Presentation and communication skills
• Structured thinking and solution oriented
• Is a team player
• Is able to grasp brand tonality quickly
• Has strong understanding of social media platforms, influencer ecosystems, and content trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple campaigns, stakeholders, and timelines simultaneously.
• Ensures smooth day-to-day account operations
• Maintains high client satisfaction and responsiveness
• Demonstrates ownership of assigned accounts
• Anticipates client needs and provide proactive solutions
• Maintains strong internal team alignment
• Contributes positively to team culture and performance