AVP-Human Resource Operations

Impetus Career Consultants; Gurugram District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading consulting firm is seeking an AVP-Assistant Vice President for Human Resource Outsourcing operations in Gurugram. The ideal candidate must have at least 14 years of experience, strong leadership skills, and the ability to manage complex teams. Responsibilities include ensuring customer satisfaction, overseeing payroll processing, and driving process improvements. This role requires a proactive mindset and the ability to work in a fast-paced environment with multiple stakeholders.

Qualifications

• Minimum 14 years of experience in HRO operations.
• Experience in outsourced environments within HRO domain.
• Strong experience in building and managing teams.

Responsibilities

• Ensure delivery aligned with customer expectations and defined SLAs.
• Develop the HRO tower for high tech and manufacturing services.
• Review payroll processing accuracy and compliance.

Skills

Leadership

People management

Data-driven decision making

Client partnership

Continuous improvement

Job description

WE ARE HIRING FOR AVP-Assistant Vice President, Human Resource Outsourcing (HRO) Operations!

Experience Required : Minimum 14years

Location : Gurugram

Responsibilities

• Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result.
• Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital.
• Set up and develop the HRO tower for High tech and manufacturing services.
• Constantly work to find the opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunity.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance and Accounting operations.
• Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
• Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.
• Coach, mentor, train and coordinate the activities of the team.
• Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations.
• Understand the use of data to give insights to the business. Be able to make decisions using data.
• A reasonable level of excel usage is necessary.
• Leadership is key skills require to deliver HRO objectives.
• Strong people management.

Preferred Qualifications/ Skills

• Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge.
• Ability to lead and build teams and built multiple internal partners.
• Ability to build client partnership and work in cross functional teams, especially with relationship and sales team.
• Ability to work in ambiguous environment.
• Quality – Lean and six sigma knowledge and quality driven person.
• Knowledge of Lean Six sigma and other transformation tools.
• Must demonstrate a high level of self-motivation, energy and flexibility.
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis.
• Innovative and always looking for continuous improvement in order to develop succession plan for staff.