Senior Manager

Talentbridge; Mysuru; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Talentbridge is seeking an experienced Program Manager for Trust & Safety in E-Commerce to protect online marketplaces, buyers and sellers by designing safety policies and coordinating cross-functional technical solutions.

The role focuses on preventing fraud, counterfeit goods, scams, and policy violations while balancing a smooth customer and seller experience. Collaboration with Engineering, Data Science, Product Management, Legal, Policy, CS, and Operations is essential.

Qualifications

• Proficiency in data analysis, risk modeling, workflow mapping, and familiarity with automated tools or machine learning safety systems.
• Understanding of e-commerce regulations, consumer protection laws, and vendor risk management.

Responsibilities

• Design safety policies for e-commerce platforms.
• Manage fraud/risk operations and regulatory compliance.
• Coordinate cross-functional technical solutions across engineering, data science, product, legal, policy, and support teams.
• Prevent fraud, counterfeit goods, scams, and account takeovers while balancing customer and seller experience.
• Drive safety backlogs and process improvements through data-driven decisions.

Skills

Data analysis

Risk modeling

Workflow mapping

ML safety systems

Education

Bachelor's degree

Job description

Role & responsibilities

A Program Manager for Trust & Safety in E-Commerce protects online marketplaces, buyers, and sellers by designing safety policies, managing fraud/risk operations, and coordinating cross-functional technical solutions , Primary Mission: Prevent fraud, counterfeit goods, scams, account takeovers, and policy violations while balancing a smooth customer and seller experience. Cross-Functional Partners: Engineering, Data Science, Product Management, Legal, Policy, Customer Support, and Operations, Policy Development & Lifecycle: Create, update, and scale global safety, compliance, and content/listing policies for e-commerce platforms. Risk & Fraud Mitigation: Design monitoring frameworks to detect seller fraud, buyer abuse, payment risks, and regulatory non-compliance (such as the INFORM Consumers Act or product safety standards). Program Execution & Scaling: Drive complex, zero-to-one or large-scale operational initiatives from planning to production deployment. Data-Driven Optimization: Track key performance indicators (KPIs) like precision and recall for automated moderation, false-positive rates, and incident response times. Stakeholder Influence: Influence leadership and technical teams without direct authority to prioritize safety backlogs and resolve process bottlenecks. Spearhead business process improvements to positively affect operational efficiencies, Expertise in multi-front stakeholder management, Strong data-driven mindset to solve problems

Preferred candidate profile

• Must be from eCommerce Sector and should have 12+ years in program management, trust and safety, risk management, compliance, or e-commerce marketplaces.
• Technical & Analytical Skills: Proficiency in data analysis, risk modeling, workflow mapping, and familiarity with automated tools or machine learning safety systems.
• Regulatory Knowledge: Understanding of e-commerce regulations, consumer protection laws, vendor risk management, and content integrity.
• Education: Bachelors degree in Business, Economics, Computer Science, Law, or a related field (or equivalent practical experience)