Director eCommerce/Marketplace Operations

Talentbridge; Mysuru; Híbrido; INR 4.500.000 - 7.500.000; Jornada completa

Descripción de la vacante

Talentbridge is seeking an experienced Senior Director of Operations with deep expertise in ecommerce, online marketplaces, AI data operations and HITL services. The role leads end-to-end client portfolio delivery, builds scalable operating models and ensures delivery excellence across multiple programs.

Collaboration with client teams and internal stakeholders is essential to drive growth, governance and profitability.

Formación

• Extensive experience in operations leadership within ecommerce, marketplaces and AI data services.
• Proven ability to drive operational excellence across multi-client programs.
• Strong domain depth to translate workflows into scalable operations.

Responsabilidades

• Lead end-to-end client portfolio delivery across programs.
• Ensure SLAs, quality, productivity and profitability targets.
• Establish governance across operations, workforce, training and compliance.
• Identify delivery risks and implement corrective actions.
• Build scalable operating models for multiple programs.
• Collaborate with KAMs to convert POCs into production engagements.
• Coach and develop a team of managers, experts and trainers.

Conocimientos

eCommerce ops

Marketplaces

AI data ops

HITL leadership

Strategic governance

Client relationships

Program management

Educación

Bachelor's degree in relevant field

Descripción del empleo

Role & responsibilities

We are looking for an experienced and commercially aware operations leader with strong expertise in eCommerce, online marketplaces, AI data operations and Human-in-the-Loop (HITL) services to lead and expand our Client portfolio. The Senior Director will be responsible for ensuring operational excellence across existing Client programs while building a strong foundation for new opportunities, complex workflows and future business expansion. This role requires someone who can move comfortably between shop-floor execution, internal stakeholder management and relationship building, partnering, client conversations, domain consulting, operational transformation and strategic growth discussions. The individual will serve as a key operational interface between the organization and the client, ensuring that delivery capabilities, operational insights and growth opportunities are consistently aligned. End to End Client Portfolio Leadership, Take ownership of operational delivery across all existing and upcoming Client programs. Drive consistent performance against contractual SLAs, quality, productivity, turnaround time and commercial commitments. Establish strong governance across operations, quality, workforce management, training and process compliance. Proactively identify delivery risks and implement corrective and preventive actions. Build a scalable operating model capable of supporting multiple programs with varying complexity and skill requirements. Maintain strong visibility into resource utilization, operational costs, productivity and profitability. Establish a culture of accountability, transparency and continuous improvement. Mandatory - Domain expertise is a critical selection requirement. The candidate must possess a strong understanding of how large online marketplaces operate and how human intelligence supports their technology, data and customer experience ecosystems. The candidate need not have personally managed every workstream. However, they must demonstrate sufficient domain depth to understand new requirements, challenge assumptions and translate complex workflows into scalable operations. Ensure complete transparency on operational performance, challenges, risks and improvement initiatives. Participate in joint business reviews, operational governance meetings and strategic discussions. Work closely with the client to understand upcoming opportunities and evolving client expectations. Translate the organisation and client feedback into measurable operational improvements. Maintain strong alignment between the organisation and client's delivery capabilities , Participate in client discussions, POCs, RFPs and solution presentations as the operational and domain expert. Maintain a structured opportunity pipeline with clear visibility into potential programs, estimated, headcount, revenue opportunities and conversion milestones. Work with KAMs to convert successful POCs into sustainable production engagements. Work extensively on Delivery Excellence Quality and Operational Transformation. Build and lead a strong team of operations managers, quality leaders, trainers and domain specialists. Develop skill-based staffing models aligned with the complexity of different Client workflows. Partner with Talent Acquisition to establish appropriate candidate profiles and selection mechanisms.Own operational cost and profitability performance across assigned Client programs. Work with Operations Finance to monitor revenue, resource utilization, productivity and margins.

Preferred candidate profile

15-20+ years of progressive experience in operations management, preferably within eCommerce, marketplace operations, AI data services or technology-enabled outsourcing. At least 5 years in senior operations leadership managing complex, multi-process or multi-client

engagements. Demonstrated experience managing large-scale operations involving specialized skills, quality-sensitive workflows and changing client requirements. Proven exposure to new program launches, transitions, operational transformation and client

relationship management. Experience contributing to account expansion, solutioning, POCs or business development initiatives.Candidates are preferred from Large global eCommerce marketplaces and retail platforms, AI data annotation and model evaluation service providers, Trust & Safety and content moderation operations, Marketplace integrity, product authenticity and brand protection services, Technology-enabled BPO/KPO organizations supporting large global marketplaces.