Senior Manager

Niva Bupa; Dadri; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Niva Bupa is seeking a senior telesales leader to drive a large outbound team from Dadri, India. You will define strategic roadmaps, set milestones, and ensure issuance targets are met while monitoring performance and driving improvements.

You will coordinate with stakeholders, guide team members, and train agents on new initiatives. Ideal candidates have 8-12 years of experience managing 50+ agents, with a focus on reducing attrition, improving conversions, motivating staff, and optimizing

Qualifications

• 8-12 years of experience managing 50+ outbound campaign agents.
• Control attrition and drive productivity per advisor.
• Improve lead conversion rates regularly.
• Maintain employee motivation and engagement.
• Control loss ratio and cancellations for the channel.
• Train agents on new initiatives.

Responsibilities

• Create strategic roadmaps and set goals for the telesales team.
• Ensure issuance targets are met for the channel & team.
• Monitor performance and drive efficiencies and adjust strategy as needed.
• Coordinate with business stakeholders.
• Provide guidance and direction to the team members.
• Prepare reports on sales performance and productivity.
• Create a strong compliance & control environment.
• Explore cross-sell & upsell strategies.
• Ensure optimal lead optimization and dialer usage.
• Bridge gaps between systems and processes to drive improvements.

Skills

Team leadership

Outbound campaigns

Lead conversion

Employee motivation

Process improvement

Job description

Key Roles & Responsibilities:

• Creating strategic road map and setting goals and milestones for telesales team
• Ensuring Issuance targets are met for the channel & team
• Monitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever required
• Coordination with Business stake holders
• Providing guidance & direction to the Team Members
• Prepare reports on Sales performance & Productivity
• Create strong compliance & control environment
• Exploring Xsell & Upsell strategeies
• Ensuring lead optimization
• Ensure optimal utilization of Dialer strategies
• Bridging the gaps & disconnects in system and work towards process improvement
• Training Agents on New Initiatives

Key Requirements - Experience & Skills

• 8-12 years + experience in handling 50+ team strength in outbound campaigns. (Sales / collections)
• Control Attrition for the team
• Drive productivity per advisor
• Constantly improve of conversion of leads
• Employee motivation & engagement
• Control the Loss ratio for the channel
• Control Cancellations