Senior L2 Support Engineer (SQL)

Ascendion Engineering; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Ascendion is seeking a Senior L2 Support Engineer (SQL) with hands-on experience in at least two core insurance domains—Policy, Billing, and/or Claims. You will participate in end-to-end software lifecycle activities from discovery to post-go-live support, and translate business needs into clear technical requirements.

Based in Bangalore, you will collaborate with business and technology teams, manage stakeholders, document solutions, and ensure quality through reviews and sign-off sessions.

Qualifications

• Experience across two core insurance domains: Policy, Billing and/or Claims.
• End-to-end involvement through Discovery, Requirements Gathering, Sign-off, Build, UAT, Go-Live, and Post-Go-Live Support.
• Strong data analysis and ability to reason about data mappings and system impacts.

Responsibilities

• Translate business needs into clear, testable requirements and rules.
• Manage stakeholders across business and technology teams to minimize rework.
• Prepare high-quality documentation and facilitate workshops, reviews, and sign-off sessions.

Skills

Policy Administration

Billing

Claims

Data analysis

Stakeholder management

Tools

SQL

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

The candidate should have hands-on experience across at least two core insurance domains: Policy, Billing, and/or Claims, with end-to-end involvement through Discovery, Requirements Gathering, Sign-off, Build, UAT, Go-Live, and Post-Go-Live Support.

Job Title: Senior L2 Support Engineer (SQL)

Key Responsibilities

Core Domain Experience

• Policy Administration: Quoting, rating, underwriting, endorsements, renewals, cancellations, and reinstatements
• Billing: Invoicing, payment plans, commissions, refunds, and dunning/non-pay cancellation processes
• Claims: Claims payments and recoveries
• Experience working with Personal Lines and/or Commercial Lines insurance products
• Strong understanding of rating factors, product changes, regulatory compliance, and audit requirements

Business Analysis & Delivery

• Proven ability to translate business needs into clear, unambiguous, and testable requirements and business rules
• Strong stakeholder management skills, ensuring alignment across business and technology teams to minimize rework
• Delivers high-quality documentation and effectively facilitates workshops, reviews, and sign-off sessions.

Minimum Qualifications

Data & Analytical Skills

• Highly data-savvy with the ability to analyze and reason about data mappings, validations, and downstream system impacts
• Experienced in data reconciliation and ensuring accuracy across integrated systems

Location: Bangalore