L3 Application Support (AS/400)

Ascendion; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ascendion is looking for a Senior L3 Application Support Engineer in Bengaluru to manage complex technical challenges that bridge legacy AS/400 systems with modern applications. You'll spearhead incident resolution, utilize advanced monitoring tools, and work collaboratively across teams to ensure business stability. This role requires 7+ years in a production support environment and a deep understanding of legacy and modern technologies. You'll contribute to a knowledge base and help enhance operational efficiency in a dynamic, supportive setting.

Qualifications

• 7+ years in a high-pressure Application or Production Support role.
• Exceptional problem-solving skills to troubleshoot complex issues.
• Deep expertise with AS/400, RPG, COBOL, DB2.
• Proficient in modern applications like Windows, Java, .Net.
• Strong SQL skills and experience with monitoring tools.

Responsibilities

• Act as the final authority for diagnosing and resolving complex application incidents.
• Leverage advanced monitoring tools like Dynatrace to identify issues.
• Serve as a subject matter expert for AS/400 and modern applications.
• Partner with teams to implement permanent solutions.
• Develop clear Standard Operating Procedures for support.

Skills

Application Support

Problem Solving

AS/400

RPG

COBOL

DB2

Java

.Net

SQL

Dynatrace

Job description

Direct message the job poster from Ascendion

Are you the go-to expert when it comes to solving the toughest technical puzzles? Do you thrive in a high-stakes environment where your skills directly protect and enhance mission-critical systems?

We are seeking a highly skilled Senior L3 Application Support Engineer in Bangalore to join our elite team. This is a unique opportunity to become the ultimate authority for a complex and fascinating technology landscape, bridging the gap between robust legacy systems (AS/400) and modern applications (Java, .Net, APIs). If you're a master diagnostician who loves a challenge, we want to talk to you.

• Become the Final Authority: Act as the ultimate escalation point for diagnosing and resolving the most complex application incidents. You are the last line of support.
• Master of Monitoring: Leverage advanced monitoring tools like Dynatrace and IBM Monitoring to proactively identify issues, perform deep-dive log analysis, and conduct thorough Root Cause Analysis (RCA).
• Bridge Technology Worlds: Serve as the Subject Matter Expert for both our core AS/400 platforms (RPG, COBOL, DB2) and our modern application stack.
• Drive Permanent Solutions: Partner closely with Development, Infrastructure, and Business teams to move beyond temporary fixes and implement robust, permanent solutions.
• Champion Knowledge: Develop and refine our knowledge base by creating clear, concise Standard Operating Procedures (SOPs) that empower the entire support organization.

What You'll Bring to the Table:

• Proven Experience: 7+ years in a high-pressure Application or Production Support role.
• Elite Problem-Solving Skills: An exceptional ability to troubleshoot and resolve complex, intermittent, and critical issues.
• Legacy System Mastery: Deep, hands-on expertise with the AS/400 operating system, including RPG, COBOL, DB2, and CL.
• Modern Tech Proficiency: Good working knowledge of applications built on Windows, .Net, Java, and experience supporting APIs.
• Database & Monitoring Skills: Strong SQL skills and hands-on experience with enterprise monitoring tools.
• Exceptional Communication: The ability to articulate complex technical concepts to diverse audiences.
• Previous experience in software development (.Net, Java).
• A solid understanding of networking concepts.
• Experience supporting applications hosted in private cloud environments (MPI/POD).
• Knowledge of any other scripting languages.

You'll be part of a highly collaborative team of experts dedicated to technical excellence. This role offers the unique satisfaction of solving critical challenges and making a tangible impact on business stability and performance every single day.

If you are ready to take on a role that will challenge you and reward your expertise, apply today!

#Hiring #ApplicationSupport #L3Support #ProductionSupport #AS400 #iSeries #RPG #COBOL #Fintech #TechJobs #BangaloreJobs #ITJobs #ProblemSolving #Dynatrace

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technology, Information and Internet

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