Mid Salesforce L2 Support

Ascendion Engineering; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Ascendion is seeking a Salesforce L2 Support professional to join our team in Gurgaon. You will collaborate with L3 to resolve production issues and support L1.5 with triage, while participating in Major Incident calls to ensure rapid resolutions.

The role emphasizes extensive Salesforce Sales and Service Cloud expertise, Apex, Flow, REST/SOAP API integration, and strong incident management skills in a fast-paced environment.

Qualifications

• Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support.
• Strong experience in Apex (Triggers, Classes), Flow and Debug Logs. Integration experience using REST API and SOAP API.
• Strong experience in Incident Management, SLA handling and Troubleshooting production issues.
• Good knowledge of SOQL for data analysis and fixes.
• Understanding of security and sharing rules at object, field and record level.

Responsibilities

• Collaborate with L3 to resolve production issues.
• Support L1.5 with next level triaging.
• Participate in Major Incident calls and provide required support for issue resolution.
• Perform in-depth analysis of incidents and provide workarounds for blocking issues.
• Have a good knowledge of Integrating applications and collaborate in case issues transcend applications.
• Perform Root Cause Analysis.
• Handle user access, data fixes and basic deployments.

Skills

Salesforce Sales Cloud & Service Cloud

Apex

Flow

SOQL

REST API

SOAP API

Incident Management

SLA handling

Jira

GitHub

Agile delivery

Security & sharing rules

Org hierarchy & permissions

Education

Salesforce Admin Certification

Salesforce App Builder Certification

Tools

Jira

GitHub

REST API

SOAP API

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands


• Solve complex problems – and learn new skills


• Experience the power of transforming digital engineering for Fortune 500 clients


• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are looking for a L2 Salesforce Support to join our team. In this role, you will collaborate with L3 to resolve production issues.

Job Title: Salesforce L2 Support

Key Responsibilities

• Collaborate with L3 to resolve production issues.


• Support L1.5 with next level triaging.


• Participate in Major Incident calls and provide required support for issue resolution.

Minimum Qualifications

• Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support.


• Strong experience in Apex (Triggers, Classes), Flow and Debug Logs. Integration experience using REST API and SOAP API.


• Strong experience in Incident Management, SLA handling and Troubleshooting production issues.


• Good knowledge of SOQL for data analysis and fixes.


• Primary / Should Have


• Understanding of security and sharing rules at object, field and record level.


• Understanding of Org hierarchy, roles, profiles and permission sets.


• Experience with Jira, GitHub and Agile delivery. Experience in handling user access, deployments and coordination with L3 teams.


• Secondary / Could Have


• Salesforce Admin / App Builder Certification. Exposure to Omni- Channel, Email-to-Case. Exposure to Selenium and testing support. Basic understanding of monitoring and reporting.

Roles & Responsibilities

• Perform in-depth analysis of incidents and provide workarounds for blocking issues.


• Have a good knowledge of Integrating applications and collaborate in case issues transcend applications.


• Perform Root Cause Analysis.


• Handle user access, data fixes and basic deployments.

Location: Gurgaon

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let\'s talk!