Senior Key Account Manager PSS08094

Personnel Search Services Group; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Personnel Search Services Group is seeking a driven Key Account Manager – Ecommerce in Mumbai to lead online marketplace growth for a fast-growing sustainable consumer goods brand.

You will own major accounts such as Amazon, Flipkart, Myntra and Nykaa, build annual plans, and work closely with Supply Chain and Marketing to optimize listings, pricing, and campaigns. This role requires 3–6 years of e-commerce experience and a strong, results-driven mindset.

Qualifications

• 3–6 years of experience in e-commerce or key account management.
• Experience with marketplaces like Amazon, Flipkart, Myntra, Nykaa, Swiggy Instamart.
• Strong Excel/Google Sheets and data-driven decision making.
• Excellent negotiation and stakeholder management.
• Comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Own overall business performance of assigned e-commerce accounts and relationships with marketplace teams.
• Develop annual and quarterly account plans to identify opportunities for assortment, visibility, and revenue growth.
• Drive sales targets through assortment, pricing, promotions, and availability management.
• Analyze performance to identify gaps and growth opportunities; create action plans.
• Ensure accurate product listings and optimize content, pricing, ratings, and availability across marketplaces.
• Plan and execute marketplace events and campaigns with partners.
• Collaborate with supply chain and demand planning to maintain inventory.
• Track GMV, net sales, conversion rate, traffic, and in-stock percentage.
• Prepare regular business reports and present insights to senior management.
• Work cross-functionally with Marketing, Finance, Product, and CX teams.
• Resolve operational and marketplace issues to maintain account health.

Skills

Marketplace management

Key account mgmt

Analytical skills

Excel/Sheets

Negotiation

Tools

Amazon Seller Central

Flipkart Seller Panel

Myntra

Nykaa

Swiggy Instamart

Job description

Job Description:

About The Company

A purpose-driven consumer goods company committed to creating sustainable alternatives for everyday home and personal care products. Positioned as one of India’s fastest-growing sustainable brands, it combines innovation, consumer centricity, and environmental responsibility to deliver products that are better for people and the planet.

Position Overview

The Key Account Manager – Ecommerce will take ownership of key e-commerce accounts to drive sustainable, profitable growth across online marketplaces. Reporting to the Head of E-commerce / Business Head, this role is critical in scaling the online business and strengthening the company’s position as a leading sustainable consumer brand.

Key Responsibilities

• Own overall business performance of assigned e-commerce accounts and build strong relationships with marketplace account and category managers.
• Develop annual and quarterly account plans aligned with business objectives to identify opportunities for assortment expansion, visibility, and incremental revenue.
• Drive monthly, quarterly, and annual sales targets through assortment, pricing, promotions, visibility, and availability management.
• Analyze account-level performance to identify gaps and growth opportunities, developing action plans to improve sales, conversion, and profitability.
• Ensure accurate and effective product listings across marketplaces, monitoring content, pricing, ratings, reviews, and assortment to improve discoverability and conversion.
• Plan and execute key marketplace events and promotional campaigns, negotiating discounts, placements, and commercial terms with partners.
• Collaborate closely with supply chain and demand planning teams to maintain healthy inventory levels and prevent lost sales due to availability issues.
• Track and analyze key e-commerce metrics including GMV, net sales, conversion rate, traffic, in-stock percentage, returns, and promotion effectiveness.
• Prepare regular business reports and translate data into actionable insights and growth initiatives, presenting performance and recommendations to senior management.
• Work cross-functionally with Marketing, Performance Marketing, Supply Chain, Finance, Product, and Customer Experience teams to ensure alignment and timely execution of initiatives.
• Drive resolution of operational and marketplace issues to maintain account health and relationship strength.

Required Experience & Qualifications

• Experience: 3–6 years in e-commerce, key account management, marketplace management, or online sales.
• Technical Expertise: Experience managing platforms such as Amazon, Flipkart, Myntra, Nykaa, Blinkit, Zepto, Swiggy Instamart, or similar; strong analytical skills with proficiency in Excel/Google Sheets.
• Domain Knowledge: FMCG, consumer goods, D2C, beauty, home care, personal care, or related categories preferred.
• Leadership: Proven ability to manage key accounts and influence marketplace partners; strong stakeholder management and negotiation skills.
• Soft Skills: Commercially oriented with an ownership mindset; strong problem-solving skills; excellent communication; ability to work in a fast-paced, entrepreneurial environment; highly data-driven with strong execution capability.

Why Consider this Opportunity?

• Lead and scale key e-commerce accounts within a fast-growing sustainable consumer brand.
• Play a meaningful role at the intersection of consumer brands, e-commerce, innovation, and sustainability.
• Drive strategic growth initiatives with significant visibility and impact on business performance.
• Collaborate cross-functionally with diverse teams to influence brand and business strategy.
• Work in an entrepreneurial environment that values ownership, agility, and data-driven decision-making.