Senior IT Technical Support Engineer

Weekday (YC W21); Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Smart minds collaboration

Cloud-native & AI platform shaping

Innovative, fast-paced culture

Job summary

Weekday (YC W21) in Bengaluru, Karnataka, is seeking a senior IT support expert. You will resolve escalated hardware and software issues, manage enterprise systems, and drive improvements across the support function.

You will lead major incident responses, enforce best practices, and mentor junior engineers while collaborating with engineering and security teams to align operations with design goals.

Qualifications

• 4+ years of progressive IT support or technical services experience.
• Proficiency in Okta, Jamf, Intune and Networking.
• Windows/macOS administration and Office 365 experience.

Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support with systems design and goals.
• Oversees onboarding and lifecycle management for complex user environments.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build depth and consistency.
• Tracks and analyzes support metrics to identify trends and reduce incident frequency.

Skills

Okta

Jamf

Intune

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Office 365

Job description

This role is for one of our clients

Industry: Software Development

Seniority level: Mid-Senior level

Min Experience: 5+ years

Location: Bengaluru, Karnataka, India

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities:

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications

• 4+ years of progressive IT support or technical services experience
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.

Must-have skills

• Okta, jamf, intune

Good-to-have skills

• Windows/MAC OS administration, end point management