Senior IT Technical Support Engineer

Weekday; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Opportunity to work with some of the 智

Impactful role in shaping global cloud

Job summary

Weekday in Bengaluru, Karnataka, India invites a senior IT support professional to resolve the most complex user issues and drive support-practice evolution. You will mentor staff, lead cross-functional IT initiatives, and steer incident management to ensure operational excellence.

The role requires 5+ years experience in IT support, with strong expertise in Okta/Jamf/Intune, Windows/macOS, and automation. Excellent communication and mentoring abilities are essential in our fast-paced,

Qualifications

• 4+ years of progressive IT support or technical services experience.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Skills

Windows/macOS administration

Endpoint management

Automation & scripting

Problem solving & mentoring

Communication & leadership

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Okta

Jamf

Intune

Networking

Job description

This role is for one of our clients

Industry: Software Development

Seniority level: Mid-Senior level

Min Experience: 5+ years

Location: Bengaluru, Karnataka, India

JobType: full-time

₹15,00,000 - ₹25,00,000 a year

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities:

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications:

• 4+ years of progressive IT support or technical services experience
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.

Must-have skills

Okta, jamf, intune

Good-to-have skills

Windows/MAC OS administration, end point management