Senior IT Technical Support Engineer

Weekday AI; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Smart colleagues

Global cloud platform

Fast-paced culture

Job summary

Weekday AI is seeking a senior IT support engineer to be based in Bengaluru, resolving complex user issues, mentoring staff and elevating support practices. You’ll own escalations, drive incident response, and partner with engineering, infrastructure and security teams to align support with system design.

You will also help develop internal tooling and automation to speed resolution times while mentoring junior engineers and monitoring key support metrics.

Qualifications

• 4+ years of progressive IT support or technical services experience
• Bachelor’s degree in IT, CS, or related field preferred
• Proficiency with Okta, Jamf, Intune and Networking
• Strong Windows/macOS administration and endpoint management
• Experience with automation tools, scripting, and support analytics
• Excellent problem-solving, communication, and mentoring skills
• Proven track record owning major escalations and leading initiatives

Responsibilities

• Provide expert-level technical support for escalated issues across hardware, software, and infrastructure
• Lead major incident resolution and coordinate with IT functions
• Define and enforce best practices for support workflows and escalations
• Collaborate with engineering, infrastructure and security teams
• Oversee onboarding and lifecycle management for complex user environments
• Develop internal tools or automation to speed response times
• Coach and mentor junior and mid-level engineers
• Track and analyze support metrics to reduce incidents

Skills

Windows administration

macOS administration

endpoint management

automation tools

scripting

problem solving

mentoring

Education

Bachelor’s degree in IT/CS or related field

Tools

Okta

Jamf

Intune

Office 365

Networking

Job description

This role is for one of Weekday’s clients

Min Experience: 5+ years
Location: Bengaluru, Karnataka, India
JobType: full-time

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Key Roles & Responsibilities:

Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.

Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.

Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.

Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.

Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.

Develops internal tools, scripts, or automation to improve support delivery and response times.

Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.

Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications:

4+ years of progressive IT support or technical services experience

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Good experience in Okta, Jamf, Intune & Networking

Strong expertise in Windows/macOS administration, endpoint management, Office 365

Experience with automation tools, scripting, and support-related analytics

Exceptional problem-solving, communication, and mentoring abilities

Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

Opportunity to work with some of the smartest minds to solve complex challenges at scale.

Impactful role in shaping and securing a global, cloud-native & AI driven platform.

Innovative, collaborative, and fast-paced culture.

Must-have skills

Okta, jamf, intune

Good-to-have skills

Windows/MAC OS administration, end point management