Senior IT Technical Support Engineer

Weekday AI (YC W21); Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Opportunity to work with some of the 0

Impactful role in shaping cloud-native

Innovative, collaborative culture

Job summary

Weekday AI (YC W21) is seeking a senior IT support expert for Bengaluru, India to resolve complex user issues and drive support excellence. You will lead major incidents, define best practices, and mentor junior staff in a fast-paced, cloud-native environment.

The role collaborates with engineering, security, and infrastructure teams to align support with design goals and to develop automation that improves response times and service quality.

Qualifications

• 4+ years of progressive IT support or technical services experience.
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Good experience in Okta, Jamf, Intune & Networking.
• Strong expertise in Windows/macOS administration, endpoint management, Office 365.
• Experience with automation tools, scripting, and support-related analytics.
• Exceptional problem-solving, communication, and mentoring abilities.
• Proven record of owning major escalations, leading support initiatives, and driving service quality.

Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Skills

Okta

jamf

intune

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

This role is for one of Weekday's clients

Min Experience: 5+ years

Location: Bengaluru, Karnataka, India

JobType: full-time

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications

• 4+ years of progressive IT support or technical services experience
• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.

Must-have Skills

Okta, jamf, intune

Good-to-have Skills

Windows/MAC OS administration, end point management