Senior HR Service Partner

ZALARIS Deutschland AG; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Multicultural environment

Flat structure

Growth opportunities

Competitive benefits

Job summary

ZALARIS Deutschland AG in Chennai seeks an experienced HR Operations leader to drive recruitment, onboarding, offboarding, data governance, and policy compliance with speed and accuracy.

You will partner with clients and internal stakeholders, deliver HR reports and analytics, support process improvements and HR transformation, and advocate ethical AI use.

Strong communication and stakeholder management are essential in a fast-paced, multicultural environment.

Qualifications

• 8-12 years in HR Operations/Shared Services, HRBP, or HR Service Delivery roles.
• Hands-on experience with SAP SuccessFactors and reporting/analytics.
• Proven track record managing client/stakeholder relationships and escalations in a high-volume environment.
• Solid working knowledge of employment law and HR compliance frameworks.
• Experience with process improvement methodologies and SOP ownership.
• Exposure to HR transformation projects (system implementation, digitization, change management).
• Familiarity with AI-powered HR tools and a thoughtful approach to their ethical use.

Responsibilities

• Execute HR operations tasks with speed, accuracy, and minimal errors.
• Manage employee data changes and documentation with confidentiality.
• Apply HR policies consistently and maintain process SOPs and SLAs.
• Respond to employee queries on leaves, attendance, and benefits.
• Serve as the primary HR contact for clients and internal stakeholders.
• Prepare HR reports and dashboards to support decision-making.
• Identify process inefficiencies and recommend enhancements.

Skills

HR operations

Stakeholder management

Data analytics

Change management

AI in HR

Communication

Education

Bachelor's degree in HR, Business, or related field

Tools

SAP SuccessFactors

HRIS platforms

Job description

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Your Responsibilities

• HR Operations & Service Delivery
  • Execute recruitment, onboarding, and offboarding steps with speed, accuracy, and minimal errors.
  • Manage employee data changes and documentation, ensuring accuracy and confidentiality.
  • Apply HR policies consistently and maintain strong working knowledge of process requirements.
  • Prioritize and manage tasks effectively in a high-volume, deadline-driven environment.
  • Handle resignation processing, exit documentation, and process closure for offboarding cases.
  • Respond to employee queries on leave of absence, attendance, and benefits.
• Client & Stakeholder Management
  • Serve as the primary point of contact for HR queries, requests, and escalations from clients and internal stakeholders.
  • Communicate clearly, confidently, and professionally with employees, managers, and client teams.
  • Anticipate stakeholder needs and proactively propose solutions.
  • Build and maintain trust through timely follow-ups and consistent communication.
• Reporting & Analytics
  • Prepare accurate HR reports and dashboards to support business and client decision-making.
  • Analyze employee data to identify trends, patterns, or emerging issues.
  • Extract and interpret data from HRIS platforms to generate actionable insights.
• Process Improvement & Governance
  • Maintain and regularly update SOPs, process descriptions, and work instructions.
  • Identify process inefficiencies and recommend enhancements to improve service delivery.
  • Ensure all tasks are completed within defined process timelines and SLAs.
  • Assess the downstream impact of process changes before implementation.
• Compliance & Risk Management
  • Monitor changes in employment law and communicate implications to stakeholders.
  • Ensure HR documentation and records meet internal and regulatory compliance standards.
  • Support internal and external audits by providing accurate information promptly.
  • Apply compliance requirements consistently across all HR cases and processes.
• Issue Resolution
  • Investigate and respond to escalations quickly, calmly, and professionally.
  • Identify root causes of recurring issues and implement corrective actions.
  • Recommend preventive measures to reduce repeat issues.
  • Balance strict policy adherence with practical, employee-centric solutions.
• HR Transformation
  • Support the design and rollout of HR transformation initiatives, including process redesign, shared services optimization, and self-service adoption.
  • Identify opportunities to simplify, standardize, and digitize manual HR processes.
  • Partner with Centers of Excellence (COEs) and project teams on system implementations, data migrations, and organizational change management.
  • Act as a change agent, supporting teams and employees through the adoption of new HR tools, processes, and ways of working.
  • Track and report on the impact of transformation initiatives against efficiency and service-quality goals.
• AI & Digital HR Enablement
  • Use AI-powered tools (e.g., chatbots, generative AI assistants, workflow automation) to streamline routine HR tasks and employee inquiries.
  • Validate the accuracy of AI-generated content or insights before use in HR communications or decisions.
  • Support the adoption of AI-enabled HRIS capabilities such as predictive analytics, automated case triage, and smart document generation.
  • Uphold data privacy, confidentiality, and ethical standards when using AI tools with employee data.
  • Monitor emerging AI and HR-technology trends and propose practical use cases for the team.

Your Experience and Skills

Your Experience and Skills

8-12 years in HR Operations/Shared Services, HRBP, or HR Service Delivery roles

Strong hands-on experience with HRIS platforms SAP SuccessFactors and reporting/analytics

Proven track record managing client/stakeholder relationships and escalations in a high-volume environment

Solid working knowledge of employment law and HR compliance frameworks

Experience with process improvement methodologies and SOP ownership

Exposure to HR transformation projects (system implementation, digitization, change management)

Familiarity with AI-powered HR tools and a thoughtful approach to their ethical use

Excellent communication, judgment, and ability to balance policy adherence with practical solutionsBachelor's degree in HR, Business, or related field (or equivalent experience)

What we offer

• Multicultural working environment
• Flat organizational structure
• Growth and development opportunities
• Competitive compensation and benefits package