AVP / Manager, People Operations

AllianceBernstein; Pune District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

AllianceBernstein in Pune, India seeks a Manager, People Operations to lead a global support team delivering timely and compliant HR processes. You will drive centralization efforts, partner with Payroll, Benefits, Legal, and HR Partners, and use data to improve efficiency and service quality.

The role requires 5+ years in HR operations with strong leadership, stakeholder management, and analytical skills, including experience with Workday and HRIS.

Qualifications

• 5+ years in HR operations or shared services in fast-paced environments.
• Demonstrated people leadership experience with team coaching and development.
• Excellent communication and stakeholder management across levels.
• Strong analytical ability with Excel and reporting tools.
• Experience with HRIS; Workday preferred; familiar with case management/workflow tools.

Responsibilities

• Lead, coach, and develop a team supporting employee inquiries and core People processes.
• Centralize processes, clarify responsibilities, and reinforce service standards.
• Oversee day-to-day operations, workload balance, and urgent matter prioritization.
• Monitor productivity, quality, and risk; drive continuous improvement.
• Act as escalation point for sensitive employee matters and policy issues.
• Ensure adherence to SOPs, controls, and audit requirements with quality reviews.
• Maintain SOPs for key People processes and documentation.
• Partner with People Business Partners, Payroll, Benefits, and Legal for cross-functional issues.
• Use data to identify trends and translate insights into actionable improvements.
• Identify opportunities to standardize, streamline, and automate processes.

Skills

People leadership

Stakeholder management

Communication

Analytical skills

Excel

HRIS

Workday

Process improvement

Tools

Workday

HRIS

Case management

Workflow tools

Job description

Company Description:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner.

Group Description:

As Manager, People Operations, you will lead a team that delivers timely, accurate, and compliant support across employee inquiries and core People processes. This role will help centralize and streamline global support by translating the needs of People teams into scalable day-to-day execution, reinforcing service standards, and driving consistent ways of working. In close partnership with People stakeholders, you will oversee daily operations, develop team capability, provide feedback on process feasibility, and support continuous improvement to enhance service delivery and the employee experience.

Specific Responsibilities:

• Lead, coach, and develop a team that supports employee inquiries, key People processes, benefits and leave activities, and other employee lifecycle transactions in support of global People teams.
• Support the implementation of centralized processes by establishing workflows, clarifying team responsibilities, and reinforcing service standards to support a scalable operation.
• Oversee day-to-day team operations, including workload balancing and prioritization of urgent matters to support service level performance.
• Monitor productivity, service quality, and operational performance; identify trends, gaps, and process issues, and take action to improve outcomes and reduce risk.
• Serve as the primary escalation point for complex or sensitive employee matters, exercising sound judgment to resolve issues independently where appropriate and escalating risk, policy, or stakeholder concerns when needed.
• Ensure adherence to policies, standard operating procedures, internal controls, and audit requirements through quality reviews, clear expectations, and corrective action when needed.
• Maintain standard operating procedure for key People processes to keep documentation current and aligned with process and policy changes.
• Build team capability through ongoing coaching, training, and day-to-day guidance that reinforces accountability, consistency, and responsive service.
• Partner with People Business Partners, Payroll, Benefits, Legal and other key stakeholders to resolve cross-functional issues, improve handoffs, and support smooth execution of People processes.
• Use data and operational insights to identify recurring issues, capacity constraints, and service trends, and translate findings into actionable recommendations that improve efficiency, consistency, and service quality.
• Identify opportunities to standardize, streamline, and automate manual processes, improve team tools and documentation, and support the continued centralization of key People functions.
• Support change management and process transitions by helping the team adopt new processes, tools, and service expectations in a controlled and sustainable way.

What makes this role unique or interesting (if applicable)

Unique opportunity to help us review and redesign the most efficient approach to People Operations.

Qualifications, Experience, Education:

• 5+ years of relevant experience in Human Resources Operations, Shared Services, Employee Services, or a similar operational environment, including experience executing processes on behalf of internal stakeholders and supporting complex employee lifecycle work in a fast-paced organization.
• Demonstrated people leadership experience, including direct supervision, coaching, performance management, and team development. Experience in an operations or shared services environment is preferred.
• Excellent communication and stakeholder management skills, with the ability to build credibility, influence others, and work effectively across multiple levels of the organization.
• Strong operational judgment and discretion in managing sensitive employee matters, escalations, and risk-based decisions with accuracy, attention to detail, professionalism, and confidentiality.
• Proven ability to work independently in a high-volume, deadline-driven environment, manage competing priorities, and make sound decisions while escalating appropriately when issues involve risk, policy, or broader stakeholder impact.
• Strong analytical skills, including experience using Excel and other reporting tools to interpret operational data, identify trends, measure performance, and support data-informed decisions.
• Experience using HRIS, case management, and workflow tools to support operational effectiveness; advanced familiarity with Workday is strongly preferred.
• Demonstrated ability to partner effectively with internal stakeholders, understand Compan