Senior HR PMO & AI Enablement Manager

AXA Global Business Services; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

AXA Global Business Services in India is seeking a Senior HR PMO & AI Enablement Manager to translate enterprise AI HR transformation strategy into workforce approaches across Claims, Legal & Compliance, and Global Operations.

You will draft playbooks, define KPIs, manage stakeholders, and connect with the DPO, IT, and business units, acting as a strategic PMO and enablement hub to drive adoption of AI-enabled HR initiatives.

Qualifications

• Progressive experience in HR consulting, transformation, and organizational change enablement in matrixed environments.
• Experience translating complex topics into practical frameworks and executive-ready materials.
• Curiosity and working knowledge of AI capabilities and organizational implications.

Responsibilities

• Structure and orchestrate HR impact responses to AI transformation initiatives across functions.
• Partner with business, AI, and transformation leaders to translate AI use cases into workforce implications.
• Design and facilitate HRBPs sessions, lead workshops on AI impact and role evolution.
• Roll out a people-centric change approach for AI-driven transformation and align with global functions.
• Provide strategic PMO and HR orchestration support across HR domains.

Skills

AI enablement

HR transformation

Change enablement

Stakeholder management

PMO

Education

Advanced degree or certifications in change management or AI-enabled transformations

Job description

Senior HR PMO & AI Enablement Manager

Gurgaon or Bangalore, India

The Senior HR PMO & AI Enablement Manager is accountable for translating the enterprise AI HR transformation strategy into remit‑specific workforce approaches and for shaping, deploying, and enabling their adoption across Claims, Legal & Compliance, and Global Operations. As Senior Manager, you will be a driver of AI‑enabled initiatives, not just a project manager. You will draft playbooks, define KPIs, manage stakeholder alignment, and coordinate with the DPO, IT, and business units. You will serve as a strategic PMO and enablement hub, supporting HR's response to transformation by structuring thinking, connecting initiatives, and translating complexity into clear workforce narratives, decision frameworks, and coordinated HR actions. You will integrate inputs across AI use cases, workforce impact, Orion skills, organizational design, HR capability uplift, and change enablement.

What you’ll be doing

What will your essential responsibilities include?

HR AI Enablement

• Structure and orchestrate people impact responses to AI transformation initiatives across Claims, Global Operations, and Legal & Compliance.
• Partner with business, AI, and transformation leaders to translate AI use cases into workforce implications (roles, skills, organization).
• Work closely with the AI HR Taskforce (including HR Workforce Planning & Transformation) to connect AI initiatives with workforce implications and HR activity into a coherent picture.
• Shape and apply HR approaches based on taskforce outputs within the remit, ensuring consistency, scalability, and practical application.
  • Design and maintain practical HR frameworks to assess AI impact on work, roles, capacity, and skills; contribute to playbooks, templates, and governance materials.
  • KPI framework: develop concrete KPIs per use case and for the overall program (adoption rates, time‑to‑value, learning time, productivity impact, cross‑functional collaboration).

Workforce Impact, Skills & Organization Design

• Contribute to the evolution of organizational design and job architecture.
• Structure options and scenarios to support informed decision‑making as roles, skills, and work evolve.
• Build capability through exposure to live cases and co‑design of targeted evolutions; avoid end‑to‑end ownership to enable rapid learning and iteration.

Facilitation & Capability Enablement

• Design and facilitate HRBP and crossR sessions; lead business workshops on AI impact, humanAI collaboration, and role evolution.
• Act as a connector across HRBPs, COEs, HR Transformation, and enterprise initiatives.
• Equip HRBPs with practical playbooks, tools, and frameworks to support assured and composed engagement with leaders on AI use cases.

Change Management & Adoption

• Roll out a people‑centric change approach for AI‑driven transformation; embed change management early and align with ESS and global functions for sustained adoption.

Strategic PMO & HR Orchestration Support

• Provide strategic PMO and orchestration support to the Global HRBP across Legal, Claims, and Global Operations.
• Orchestrate HR priorities, initiatives, and dependencies; maintain operating rhythms, governance forums, and milestones.
• Support coordination of core HR processes, ensuring clear ownership, sequencing, and outcomes.

Stakeholder Management & Governance

• Act as an integrator across HRBPs, COEs, enterprise programs, and AI initiatives.
• Anticipate risks and dependencies; surface them to senior HR leadership and ensure alignment of interconnected initiatives.

You will report to the Global Head of HR.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Experience & Profile

• Extensive, progressive experience in HR consulting, transformation, organizational change enablement roles in complex, matrixed environments.
• Relevant advanced degree or certifications in change management, or AI‑enabled transformations preferred.
• Demonstrated experience structuring and orchestrating cross‑functional initiatives (transformation programs, HR operating rhythms, governance, workshops, adoption).
• Experience translating complex topics into practical frameworks, decision narratives, and executive‑ready materials for senior stakeholders.
• Curiosity and working knowledge of AI capabilities, limitations, and organizational implications.

Skills

• Preferred: AI and process/flow thinking experience, ideally from a consulting or tech‑forward background. Ability to design frameworks, drive adoption, measure impact, and upskill HR colleagues.
• Cross‑functional collaboration and facilitation to connect HRBPs, COEs, task forces, and business stakeholders into a coherent approach.
• Authentic and impactful communication to craft clear workforce narratives, influence alignment, and communicate with credibility.
• Agility, curiosity, innovation, and growth mindset to operate effectively in evolving AI and transformation contexts.
• Performance excellence and resilience to deliver against deadlines and maintain quality under pressure.
• Project Management to structure workplans, dependencies, milestones, and governance.
• Change Management to support adoption and sustained behavior change across the remit.
• Data‑driven decision making and digital literacy to use insights, tools, and evidence in decisions.
• Risk management and ethical judgment to navigate people risk, sensitive topics, and governance in a regulated environment.
• Relationship management to build trusted collaboration and influence without formal authority.
• Ability to operate autonomously in a highly matrixed environment, navigating complexity and ambiguity.