Associate Director - People Services & HR Tech
Crisil
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Job summary
Crisil invites applications for an Associate Director role focused on HR Transformation & Employee Experience in Mumbai. You will lead redesigns of HR processes, operating models, and employee journeys to create a simpler, more agile, AI-enabled HR function, partnering with HR leadership, business, and technology teams to deliver a future-ready HR ecosystem.
The role emphasizes governance, metrics, and continuous improvement to elevate employee experiences across onboarding, mobility, learning,
Qualifications
- 8-10 years of progressive HR experience in operations, transformation or shared services.
- Strong stakeholder management across HR, business and technology.
- Experience implementing AI-enabled HR solutions and automation.
Responsibilities
- Define and execute the HR transformation roadmap aligned with organizational priorities.
- Lead shift to employee-centric, skills-powered HR experiences.
- Design scalable operating models and governance for HR services.
- Identify and deploy GenAI/AI solutions to automate tasks and improve decision support.
Skills
Job description
Associate Director - HR Transformation & Employee Experience
Location: Mumbai
The Associate Director, HR Transformation & Employee Experience, will lead the redesign and modernization of HR processes, operating models, and employee journeys to create a simpler, more agile, scalable, and AI-enabled HR function.The role will drive enterprise-wide HR transformation by reimagining workflows through automation, GenAI, and agentic AI capabilities, ensuring seamless employee experiences while improving operational effectiveness, productivity, governance, and service excellence. The incumbent will act as a strategic partner to HR leadership, business leaders, technology teams, and external partners to build a future-ready HR ecosystem that balances human judgment with intelligent automation.
- Define and execute the HR transformation roadmap aligned with organizational priorities and workforce strategy.
- Lead the shift from process-centric HR operations to employee-centric and skills-powered experiences.
- Continuously assess emerging technologies, AI capabilities, and market best practices to enhance HR service delivery.
- Drive simplification, standardization, and harmonization of HR processes across the employee lifecycle.
- Re-engineer HR workflows to eliminate complexity, reduce manual effort, and improve service quality.
- Design scalable processes that can effectively support organizational growth and evolving business requirements.
- Establish governance frameworks, service standards, and performance metrics for HR operations.
- Lead process mapping, journey redesign, and continuous improvement initiatives across HR domains.
- Identify and deploy GenAI and agentic AI solutions to automate repetitive tasks, improve decision support, and enhance employee experience.
- Drive adoption of AI-enabled HR platforms, virtual assistants, intelligent workflows, and predictive analytics.
- Partner with Technology and Digital teams to create an integrated HR technology ecosystem.
- Ensure responsible AI principles, data governance, compliance, and risk management are embedded in all initiatives.
- Own end-to-end employee experience design across key moments that matter, including onboarding, internal mobility, learning, rewards, manager interactions, and offboarding.
- Leverage employee insights, feedback, and analytics to continuously improve experience outcomes.
- Create intuitive self-service and manager-service capabilities that increase speed, transparency, and satisfaction.
- Establish experience metrics and service excellence standards across HR touchpoints.
- Build a data-driven HR operating model leveraging workforce analytics and process intelligence.
- Define and monitor KPIs related to employee experience, productivity, cycle times, service quality, and AI adoption.
- Generate actionable insights to support workforce and talent decisions.
- Drive a continuous improvement culture through measurement and outcome tracking.
- Lead enterprise-wide change management initiatives associated with HR transformation programs.
- Build stakeholder commitment and ensure successful adoption of new technologies, processes, and ways of working.
- Develop communication, capability-building, and engagement plans to accelerate transformation outcomes.
- Foster an innovation mindset across HR teams and business stakeholders.
- HR Transformation
- Employee Experience Design
- Process Re-engineering
HR Technology & Digital HR
Workforce Analytics and Data-Driven Decision Making
- 8-10 years of progressive HR experience with significant exposure to HR operations, HR technology, transformation, employee experience, or shared services.
- Demonstrated track record of leading large-scale transformation and process redesign initiatives.
- Experience implementing HR technology, automation, GenAI, or AI-enabled solutions.
- Strong stakeholder management capability across business, HR, technology, and external partners.
- Experience working in a complex, matrixed, and fast-growing organization.
The Associate Director, HR Transformation & Employee Experience, will lead the redesign and modernization of HR processes, operating models, and employee journeys to create a simpler, more agile, scalable, and AI-enabled HR function.The role will drive enterprise-wide HR transformation by reimagining workflows through automation, GenAI, and agentic AI capabilities, ensuring seamless employee experiences while improving operational effectiveness, productivity, governance, and service excellence. The incumbent will act as a strategic partner to HR leadership, business leaders, technology teams, and external partners to build a future-ready HR ecosystem that balances human judgment with intelligent automation.
- Define and execute the HR transformation roadmap aligned with organizational priorities and workforce strategy.
- Lead the shift from process-centric HR operations to employee-centric and skills-powered experiences.
- Continuously assess emerging technologies, AI capabilities, and market best practices to enhance HR service delivery.
- Drive simplification, standardization, and harmonization of HR processes across the employee lifecycle.
- Re-engineer HR workflows to eliminate complexity, reduce manual effort, and improve service quality.
- Design scalable processes that can effectively support organizational growth and evolving business requirements.
- Establish governance frameworks, service standards, and performance metrics for HR operations.
- Lead process mapping, journey redesign, and continuous improvement initiatives across HR domains.
- Identify and deploy GenAI and agentic AI solutions to automate repetitive tasks, improve decision support, and enhance employee experience.
- Drive adoption of AI-enabled HR platforms, virtual assistants, intelligent workflows, and predictive analytics.
- Partner with Technology and Digital teams to create an integrated HR technology ecosystem.
- Ensure responsible AI principles, data governance, compliance, and risk management are embedded in all initiatives.
- Own end-to-end employee experience design across key moments that matter, including onboarding, internal mobility, learning, rewards, manager interactions, and offboarding.
- Leverage employee insights, feedback, and analytics to continuously improve experience outcomes.
- Create intuitive self-service and manager-service capabilities that increase speed, transparency, and satisfaction.
- Establish experience metrics and service excellence standards across HR touchpoints.
- Build a data-driven HR operating model leveraging workforce analytics and process intelligence.
- Define and monitor KPIs related to employee experience, productivity, cycle times, service quality, and AI adoption.
- Generate actionable insights to support workforce and talent decisions.
- Drive a continuous improvement culture through measurement and outcome tracking.
- Lead enterprise-wide change management initiatives associated with HR transformation programs.
- Build stakeholder commitment and ensure successful adoption of new technologies, processes, and ways of working.
- Develop communication, capability-building, and engagement plans to accelerate transformation outcomes.
- Foster an innovation mindset across HR teams and business stakeholders.
- HR Transformation
- Employee Experience Design
- Process Re-engineering
- HR Technology & Digital HR
- Workforce Analytics and Data-Driven Decision Making
- Change Management
- 8-10 years of progressive HR experience with significant exposure to HR operations, HR technology, transformation, employee experience, or shared services.
- Demonstrated track record of leading large-scale transformation and process redesign initiatives.
- Experience implementing HR technology, automation, GenAI, or AI-enabled solutions.
- Strong stakeholder management capability across business, HR, technology, and external partners.
- Experience working in a complex, matrixed, and fast-growing organization.
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