Senior Flight Sales Manager

Akshar Travels USA; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Akshar Travels is seeking an experienced Senior Flight Sales Manager to lead our airline ticketing business and drive revenue growth. You will manage day-to-day flight sales operations, oversee a reservations team, and cultivate strong airline partnerships to optimize profitability.

The role requires deep knowledge of international airfare, fare construction, and complex itineraries, with hands-on GDS experience. Strong leadership and client-facing skills are essential for success.

Qualifications

• 5+ years of airline ticketing, flight sales, or travel agency reservations experience.
• Experience in a senior/managerial role preferred.
• Strong experience with international airfare and complex itineraries.
• Hands-on experience using Amadeus, Sabre, Galileo or similar GDS platforms.

Responsibilities

• Lead airline ticket sales and revenue growth for domestic and international markets.
• Manage reservations, fare quotations, ticket issuance, exchanges, reissues, refunds, and cancellations.
• Develop and maintain relationships with airlines, consolidators, and ticketing partners; negotiate fares and commercial terms.
• Coach and supervise the flight reservations team; set targets and monitor performance.
• Ensure high-quality customer service and timely follow-ups on inquiries.

Skills

Airline ticketing

Sales & closing

Leadership

GDS knowledge

Communication

Customer relationships

Negotiation

Fast-paced environment

Attention to detail

Multitasking

Profitability mindset

Tools

Amadeus

Sabre

Galileo

Job description

Akshar Travels is an established travel company serving leisure, corporate, group, and international travelers with services including flights, group tours, FIT packages, cruises, visas, and customized travel solutions.

We are looking for an experienced Senior Flight Sales Manager to lead our flight sales and ticketing business, drive revenue growth, manage airline relationships, and build a high-performing reservations and sales team.

Position Overview

About Akshar Travels

Akshar Travels is an established travel company serving leisure, corporate, group, and international travelers with services including flights, group tours, FIT packages, cruises, visas, and customized travel solutions.

We are looking for an experienced Senior Flight Sales Manager to lead our flight sales and ticketing business, drive revenue growth, manage airline relationships, and build a high-performing reservations and sales team.

Position Overview

The Senior Flight Sales Manager will be responsible for growing Akshar Travels' airline ticketing business while managing day-to-day flight sales operations.

This is a senior, target-driven role requiring strong knowledge of international airfare, GDS systems, airline rules, fare construction, ticketing, reissues, refunds, group fares, and customer sales.

The ideal candidate should have extensive experience in a travel agency, consolidator, airline ticketing company, or international flight sales environment.

Key ResponsibilitiesFlight Sales & Revenue Growth

• Lead and grow domestic and international airline ticket sales.
• Develop strategies to increase economy, premium economy, business class, and corporate ticketing revenue.
• Convert flight inquiries into confirmed bookings through timely and professional follow-up.
• Handle high-value and complex international travel inquiries.
• Identify opportunities for upselling, cross-selling, and repeat business.
• Maintain strong relationships with existing clients while developing new accounts.
• Monitor individual and team sales targets on a daily, weekly, and monthly basis.

Air Ticketing & Reservations

• Manage reservations, fare quotations, ticket issuance, exchanges, reissues, refunds, and cancellations.
• Handle complex international itineraries and multi-city bookings.
• Ensure correct fare rules, baggage allowances, visa/transit considerations, and ticketing deadlines are communicated to clients.
• Monitor schedule changes, flight cancellations, and airline updates.
• Support the team with difficult ticketing cases and escalations.
• Ensure bookings are accurately documented and ticketed within airline deadlines.

GDS & Fare Management

• Maintain strong working knowledge of major GDS platforms such as Amadeus, Sabre, or Galileo.
• Search and compare published, private, consolidator, and negotiated fares.
• Understand fare construction, routing rules, penalties, taxes, and airline restrictions.
• Monitor competitive airfare and market trends.
• Identify better routing and pricing options while maintaining profitability.

Airline & Supplier Relationships

• Maintain relationships with airlines, consolidators, wholesalers, and ticketing partners.
• Negotiate and identify preferred fares, incentives, commissions, and commercial opportunities.
• Coordinate with airline sales teams regarding group blocks, waivers, schedule changes, and special requests.
• Stay informed about airline promotions, new routes, fare changes, and industry updates.

Team Leadership

• Lead, train, and supervise the flight reservations and sales team.
• Set clear sales targets, productivity expectations, and follow-up standards.
• Review calls, inquiries, quotations, and conversion performance.
• Ensure timely follow-up on every active lead.
• Coach team members on sales techniques, airfare knowledge, and customer handling.
• Create a high-performance, accountable, and customer-focused sales culture.

Customer Service & Retention

• Ensure clients receive fast, accurate, and professional flight quotations.
• Handle VIP, corporate, business-class, and repeat customers.
• Resolve escalations relating to fares, ticketing, refunds, schedule changes, and airline disruptions.
• Build long-term client relationships and encourage repeat and referral business.
• Maintain high service standards before, during, and after travel.

Performance & Reporting

• Monitor sales volume, gross profit, conversion rate, ticket count, and agent performance.
• Prepare regular sales and productivity reports for management.
• Track lost bookings and identify reasons for non-conversion.
• Recommend strategies to improve pricing, response time, profitability, and conversion.
• Monitor outstanding payments, ticketing deadlines, and booking accuracy.

Preferred Experience

• 5+ years of experience in airline ticketing, flight sales, or travel agency reservations.
• Previous experience in a senior, team lead, or managerial role preferred.
• Strong experience with international airfare and complex itineraries.
• Hands‑on experience using Amadeus, Sabre, Galileo, or similar GDS platforms.
• Strong understanding of fare rules, reissues, refunds, exchanges, and airline policies.
• Experience handling economy and business‑class international travelers.
• Experience with group air bookings and airline group departments is an advantage.
• Strong knowledge of major international routes, especially between the USA and India, Europe, Middle East, Asia, and other key markets.

Key Skills

• Strong airline ticketing and airfare knowledge
• Excellent sales and closing skills
• Strong leadership and team-management abilities
• Excellent verbal and written communication
• Strong GDS knowledge
• Customer service and relationship management
• Negotiation and problem-solving skills
• Ability to work in a fast-paced and target-driven environment
• Strong attention to detail
• Ability to manage multiple inquiries simultaneously
• Commercial understanding of margins and profitability

What We Are Looking For

We are looking for a strong flight sales professional who understands that airline ticketing is highly competitive and time-sensitive.

The right candidate should be proactive, aggressive with follow-ups, commercially minded, and capable of converting inquiries quickly while maintaining excellent customer service.

You should be comfortable leading a team, managing high inquiry volumes, handling complex bookings, and taking ownership of flight sales performance.

Why Join Akshar Travels?

This is an opportunity to take ownership of an established flight sales division and play a major role in expanding Akshar Travels' airline ticketing business.

The successful candidate will have the opportunity to lead a growing team, work with international clients, strengthen airline partnerships, and directly contribute to the growth of the company.