Senior Travel Consultant

Amani Travel and Tourism India; Malappuram; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative environment

Familiarisation trips

Career progression

Job summary

A leading travel consultancy in Kerala seeks a Senior Travel Consultant to manage travel bookings and optimise itineraries for corporate and leisure clients. The ideal candidate has over 2 years of experience, strong GDS proficiency, and excellent client-facing skills. This full-time role offers a competitive salary, professional development opportunities, and a collaborative on-site environment.

Qualifications

• 2+ years of hands-on experience in travel consultancy.
• Proven experience in GDS fare-construction.
• Strong knowledge of visa procedures and travel documentation.
• Excellent client-facing communication skills, high service orientation, and the ability to manage stressful disruption scenarios calmly.
• Commercial mindset with experience meeting sales targets and upselling travel ancillaries; comfort using CRM and booking tools (Salesforce, TBO, or equivalent).
• Willingness to work on-site in India with flexible hours during peak travel windows.

Responsibilities

• Manage end-to-end travel bookings for clients.
• Design and optimise complex itineraries.
• Drive account retention and identify upsell opportunities.
• Act as escalation lead for travel disruptions — proactively manage rebookings, irregular operations, refunds and client communication to minimise business impact.
• Drive account retention and growth: identify upsell opportunities, cross-sell ancillaries (excess baggage, lounge access, insurance), and meet monthly revenue/booking KPIs.
• Maintain accurate records in CRM and accounting systems, prepare PNR and invoice documentation, and collaborate with operations, finance and supplier teams to close reservations smoothly.

Skills

GDS proficiency (Amadeus, Sabre, Galileo)

Client-facing communication skills

Knowledge of travel documentation and insurance products

Ability to manage stressful disruptions

Commercial mindset for upselling

Education

IATA certification or diploma in Hospitality/Tourism

Tools

Salesforce

TBO

Job description

Overview

We operate in the travel & tourism industry, servicing both corporate and leisure segments across India with integrated travel management, bespoke holiday design, and end-to-end ticketing solutions. This is an on-site senior consultancy role focused on delivering high-touch travel programmes, optimising itineraries, and retaining strategic accounts while driving revenue growth.

Base pay range

This range is provided by Amani Travel and Tourism India. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role

Senior Travel Consultant

Responsibilities

• Manage end-to-end travel bookings for corporate and premium leisure clients — flight ticketing, hotel, transfers, visas and travel insurance — ensuring accuracy and timely delivery for on-site operations in India.
• Use GDS platforms (Amadeus / Sabre / Galileo) to construct fares, issue e-tickets, process exchanges/refunds, and apply best-practice ticketing workflows with full fare compliance.
• Design and optimise complex itineraries (multi-city, multi-carrier) and coordinate with suppliers to secure negotiated rates, upgrades, and value-added services.
• Act as escalation lead for travel disruptions — proactively manage rebookings, irregular operations, refunds and client communication to minimise business impact.
• Drive account retention and growth: identify upsell opportunities, cross-sell ancillaries (excess baggage, lounge access, insurance), and meet monthly revenue/booking KPIs.
• Maintain accurate records in CRM and accounting systems, prepare PNR and invoice documentation, and collaborate with operations, finance and supplier teams to close reservations smoothly.

Skills & Qualifications

Must-Have

• 2+ years of hands-on experience as a travel consultant or ticketing agent, with at least 2 years in a senior or lead role handling corporate/leisure accounts.
• Proven GDS proficiency (Amadeus, Sabre or Galileo) and demonstrable e-ticketing / fare-construction experience.
• Strong knowledge of visa procedures, travel documentation, travel insurance products and airport processes.
• Excellent client-facing communication skills, high service orientation, and the ability to manage stressful disruption scenarios calmly.
• Commercial mindset with experience meeting sales targets and upselling travel ancillaries; comfort using CRM and booking tools (Salesforce, TBO, or equivalent).
• Willingness to work on-site in India with flexible hours during peak travel windows.

Preferred

• IATA certification or diploma in Hospitality/Tourism; prior TMC (Travel Management Company) exposure.
• Experience with NDC, corporate travel policy management, and handling large corporate account portfolios.
• Multilingual abilities and experience with RMS, supplier contracting or negotiated rate maintenance.

Benefits & Culture

• Competitive salary plus incentive structure tied to revenue and client-retention targets.
• Opportunities for professional development, industry certifications, and familiarisation trips.
• Collaborative, fast-paced on-site environment with clear career progression paths for high performers.

This role is ideal for a client-focused, commercially-minded travel professional who thrives in on-site operations, enjoys solving complex itinerary challenges, and wants to drive measurable results in a dynamic travel-management setting.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing