Senior Facility Executive

JLL; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

JLL in Mumbai, Powai, seeks a skilled professional to lead comprehensive soft services operations including F&B, housekeeping, events, pantry, and workplace amenities. You will ensure premium service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

You will oversee daily activities, monitor quality and safety, coordinate with vendors, manage inventory and costs, and support corporate events while ensuring regulatory adherence across health

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3–5 years of progressive experience in corporate soft services, F&B, or facilities management.
• Strong communication and stakeholder management skills.
• Experience with vendor management and SLA compliance.

Responsibilities

• Oversee daily soft services operations including pantry, meeting setups, housekeeping, and workplace amenities.
• Monitor food quality, service timing, hygiene, and safety per guidelines.
• Coordinate with vendors and internal teams to ensure SLA compliance and issue resolution.
• Manage inventory, vendor bills, and cost-control initiatives.
• Collect feedback and drive continuous improvements across services.
• Prepare audit and hygiene documentation; ensure regulatory compliance.
• Provide support for corporate events and executive meetings.
• Ensure adherence to health, safety, security, and company policies.

Skills

Vendor management

Facilities management

Event coordination

F&B operations

Food safety

Education

Bachelor's degree in Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Role Overview:

Lead the delivery of comprehensive soft services operations at the Client's Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

Role Overview:

Lead the delivery of comprehensive soft services operations at the Client's Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

Key Responsibilities:

• Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
• Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
• Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
• Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
• Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
• Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
• Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
• Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
• Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
• Prepare daily/weekly/monthly MIS reports and support management reporting requirements
• Act as primary liaison between client, vendors, and JLL management team
• Implement facility standards, best practices, and service improvement initiatives
• Willing to work in flexible shifts

Qualifications:

• Bachelor's degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
• 3-5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events
• Strong communication, stakeholder management, and multi-service coordination skills
• Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
• Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance
• Experience with vendor management, contract compliance, and service level agreements
• Customer service excellence with problem-solving and quality focus
• Familiarity with facility management systems and ticketing platforms preferred