Senior Executive - Tele-Marketing

Panacorp Software Solutions; Tamil Nadu; On-site; INR 180,000 - 360,000; Full time

Job summary

Panacorp Software Solutions in India is seeking a motivated Telesales Representative to help grow the business by contacting prospects, presenting products over the phone, and closing sales.

The role requires excellent English communication, strong interpersonal skills, and a proven track record of meeting sales targets. You will work with our CRM system to enter customer data and process orders, while maintaining positive customer relationships.

Qualifications

• Proven experience in telesales or a sales/customer service role.
• Demonstrated track record of meeting sales quotas, preferably over the phone.
• Strong knowledge of CRM software and telephone systems.
• Ability to learn products and explain them to prospects.
• Excellent knowledge of English and outstanding communication skills.
• Cool-tempered and able to handle rejection; strong negotiation skills.
• High school diploma; BSc/BA a plus.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders accurately.
• Handle grievances to preserve the company's reputation.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Skills

Telesales

Sales quotas

Customer service

Communication

Negotiation

English

Education

High School Diploma

BSc/BA preferable

Tools

CRM software

Job description

Job brief :

• We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills :

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus