Senior Executive - Softservices

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Senior Executive Soft Services to manage end-to-end facilities operations across multiple corporate sites in Bengaluru. You will oversee housekeeping, catering, reception and hospitality while driving service quality and client satisfaction.

The role requires hands-on leadership, budget awareness and strong vendor management, with a focus on safety, hygiene and continuous improvement in a dynamic workplace environment.

Qualifications

• 6–8 years of progressive experience in corporate facility management with a focus on soft services.
• Background in hotel management or hospitality operations is essential.
• Proven track record managing multi-site soft services.

Responsibilities

• Oversee end-to-end soft services operations including housekeeping, catering, reception, concierge and hospitality.
• Lead, mentor and manage soft services teams across multiple sites.
• Negotiate contracts with third-party providers and monitor vendor performance.
• Develop and manage operating budgets and provide variance analyses.
• Serve as primary client liaison for soft services and address escalations.
• Ensure health, safety and environmental compliance and hygiene standards.
• Identify opportunities for service improvements and leverage technology.

Skills

Facility management

Team leadership

Vendor management

Budgeting

Compliance

Education

Bachelor's degree in Hotel Management / Hospitality Management / Facility Management

IFMA/RICS certification advantageous

Tools

FM software

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Position OverviewThe Senior Executive Soft Services is responsible for managing and delivering high-quality soft services across corporate facilities, ensuring exceptional standards of hospitality, cleanliness, and workplace experience. This role requires a strategic approach to service delivery combined with hands-on operational expertise.Key ResponsibilitiesService Delivery Management Oversee end-to-end soft services operations including housekeeping, catering, reception, concierge services, and workplace hospitality. Ensure consistent service standards across all facilities through effective quality control mechanisms and regular audits. Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service delivery.Team Leadership and Development Lead, mentor, and manage soft services teams including housekeeping staff, reception personnel, and hospitality coordinators. Conduct regular training programs to enhance service quality and staff competency. Foster a service-oriented culture focused on exceeding client expectations.Vendor and Contractor Management Manage relationships with third-party service providers and contractors. Negotiate contracts, monitor vendor performance, and ensure compliance with agreed service standards. Conduct regular vendor reviews and implement corrective actions when necessary.Budget and Cost Management Develop and manage operational budgets for soft services. Identify cost optimization opportunities while maintaining service quality. Prepare financial reports and variance analysis for stakeholders.Client Relationship Management Serve as primary point of contact for client interactions related to soft services. Understand client requirements and translate them into actionable service delivery plans. Handle escalations and resolve issues promptly to maintain high client satisfaction.Compliance and Standards Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain quality standards aligned with hospitality industry best practices. Implement and monitor hygiene protocols and workplace safety measures.Innovation and Improvement Identify opportunities for service enhancement and operational efficiency. Implement technology solutions and automation where applicable. Drive continuous improvement initiatives based on feedback and industry trends.Qualifications and ExperienceRequired Experience 6-8 years of progressive experience in corporate facility management services with specific focus on soft services delivery. Background in hotel management or hospitality industry operations is essential. Proven track record of managing multi-site soft services operations.Educational Background Bachelor's degree in Hotel Management, Hospitality Management, Facility Management, or related field. Professional certifications in facility management (IFMA, RICS) are advantageous.Technical Skills Strong understanding of housekeeping operations, catering services, and hospitality standards. Proficiency in facility management software and workplace management systems. Knowledge of health and safety regulations, hygiene standards, and compliance requirements.Communication Skills Outstanding interpersonal and communication abilities. Client-focused approach with strong relationship management skills. Ability to present reports and recommendations to senior management.Personal AttributesService excellence mindset with attention to detail. Ability to work under pressure and manage multiple priorities. Proactive and adaptable to changing business needs. Professional demeanor with a hospitality-oriented approach.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.