FM Soft Services

Jones Lang LaSalle Incorporated; Kolkata District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facility Manager in Kolkata to oversee all FM service delivery at the client location. You will be responsible for asset management, operations, budgeting, and KPI achievement, coordinating with senior facility staff and partner organizations.

The role requires leadership, strong planning, problem analysis, and adherence to safety and compliance standards. You will manage daily operations, vendor coordination, and reporting to ensure reliable 100%

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Aim:Facility Manager will be responsible for managing all aspects of the facility management service delivery system in client location; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within facility alliance partner organizations and customer satisfaction.CompetenciesCommunication skillsPlanning and organizational skillsNegotiation skillsProblem analysisDecision-makingJudgmentClient service orientationAdaptabilityTeam workPresentation skillsComputer KnowledgeTechnical knowledge of building servicesInnovative approach at workResponsibilitiesFacility Operations:To ensure Facility Maintenance and Upkeep on an ongoing activityTo act as a single point of contact for the designated facility for all FM escalations.Ensure Upkeep Schedule and Execution as per the schedulesDirection of daily/Weekly work at site to the staffEnsure Cafeteria Management related to hygiene and food safetyFollow Building Inspection Plan as per the processGovern Daily Walk around and Snag ClosuresManage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facilityEnsure Environment, Health and Safety practicesManaging Client/VVIP Visits and WalkthroughsManaging Govt. Official VisitorsDelivering and adhering to the agreed KPI and SLAsEnsure Incidents are managed and communicated as per the escalation matrixTo Ensure Builders Co-ordination on their deliverablesTo ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adheredAttending to adhoc Requirements and to assist operations manager and Client leads in all F&S related internal audits and business specific external auditsManage IC Requests within the TATEnsure Asset Management - Bonded and Non-bondedEnsure Stores ManagementCo-ordination with CP Team on Seat PlanningProject Movement (Deals) - Co-ordinationSupervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordinationGovern Scrap and Waste ManagementConduct R&R ProgramsFollow Business Continuity Management processEnsure BGC for Direct and TPV StaffPerform Daily/Weekly/Monthly checksEnsure Drop Ins and Additional Power Loads are handled as per processUse of Technology Tools and OperationsCo-ordinate - Expansions, Go Lives and DecommissioningFact Finding of abnormalitiesConduct Facility Risk Assessment and MitigationPerform Facility Access Management - Level 2 and Level 3 areasOperational requirement approvals - Photography, space blocking, Bay decoration etc.Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major BreakdownsShould have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.Facility ReportsEnsure Daily/Weekly/Monthly Reports are sent as per timelinesCRM Dash Boards are sent as per timelinesFire Drill Reports are sent as per timelinesService Partner - Vendor ManagementEnsure Vendor Partner DeliverablesEnsure Monthly Performance Review and ScoringEnsure Service Partner Induction and Termination as per processComplianceEnsure Building Statutory ComplianceEnsure CLRA is adheredEnsure coordination on Cafeteria Compliance is adheredFinance and ProcurementEnsure Office Services, R&M, Capex and Special Budgets are managed effectivelyEnsure Projections are done accuratelyFollow up for the Purchase Orders and timely completion of the workEnsure Governance Score and Work Completion within TATEnsure Invoicing is done within the timelinesEnsure Utilities - Projection to Invoicing are done with the timelinesEnsure Petty Cash Management is done accuratelyEnsure Non-PO Approvals are managed effectivelyMock DrillsEnsure Fire Drills are conducted as per the calendarEnsure Wellness Mock Drill are conducted as per the scheduleEnsure CCR Mock Drill are conducted as per the scheduleEnsure BCP Mock Drill are conducted as per the scheduleTraining & DevelopmentEnsure Direct Staff Training & DevelopmentEnsure TPV Staff On-boarding and TrainingEnsure Cafe Staff Training and other vendor partnersEnsure Floor Warden Training prior to Fire DrillEnsure TPV Fire Safety Training prior to Fire DrillConnect ProgramsEnsure Focus Meetings/Bay Connects are conducted as per the calendarEnsure Workplace Connects are conducted as per the calendarParticipate in Workplace Town Halls and provide quality inputsEnsure Stake Holder Connects (BU,CRM,SDL,WL Etc)Ensure VOC's and CCP Survey ClosuresInternal Review ProgramsEnsure Weekly Reviews - Zonal Call/Growth and Consolidation CallsEnsure Monthly Management Reviews are conducted as per scheduleParticipate in Ops Reviews and provide quality inputsProvide quality inputs for Quarterly Business ReviewsProvide quality inputs for Half Yearly Business ReviewsInternal & External AuditsTo ensure support to facility management in ISO certifications by training and implementing ISO down the line.Ensure Audit PreparationsEnsure Audit ParticipationEnsure Audit Observation are closed and CAPA is doneManagement ResponsibilitiesProvide leadership to the facilities management team.Demonstrate leadership & responsiveness and creativity.Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction.Accomplish at least 95% Key Performance Indicators as agreed with Client.Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.Assist City Manager in developing & implementing the facilities management account plan for the facility.Identify training needs for all subordinates.Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team.Participate and motivate in process improvement initiatives. Participate in CIWG.On time reporting of incidents in the facility.More accountable for any issues/escalation in the facilityIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.