Facility Manager - Operations

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 850,000 - 1,250,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Manager to oversee site operations, vendor performance, and financial delivery across client contracts in Gurugram. The role emphasizes leadership, stakeholder communication, and compliance with HSE and quality standards.

The ideal candidate will manage budgets, people, and service levels while coordinating with landlords and clients to ensure seamless, high-quality service delivery.

Qualifications

• Strong communication skills and leadership abilities are essential.
• Ability to work in a team, analyze information, and exercise sound judgment.
• Customer focus and delivering high quality results are expected.

Responsibilities

• Operations management to ensure contract requirements are met.
• Procurement and vendor management to deliver services on time and within budget.
• Financial management including budget preparation and expense control.
• People management and development of direct reports.
• HSE, security and quality management in line with company standards.

Skills

Communication skills

Leadership

Teamwork

Analysis

Judgment

Customer focus

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Skills• Strong communication skills, leadership, teamwork, analysis, judgment and customerfocus.• Planning and organising:• Able to evaluate priorities and re-juggle as appropriate.• Able to resolve conflict and communicate intentions clearly.• Deliver on time and with high quality results.• A self-starter who possesses intellectual curiosity.• A proven team player at ease with sleeves rolled up approachDecision making / complex problem solving:• Proactively gathers information from appropriate sources.• Probes/considers all of the facts.• Considers other perspectives.• Refers to long term plans and goals, draws sound inferences.• Prioritizes key factors.• Acts decisively, promptly and confidently.• Able to operate with limited guidanceModerate technical knowledge in heating, ventilation and air-conditioning including control strategiesClient/Stakeholder Management• Connect to key stakeholders at the site and gains buy-in when appropriate.• Communicate issues, actions and results in real-time to the right stakeholder.• Develop, gain consensus for, and implement the Best Practice for assigned areas ofresponsibility across portfolio of sites.• Communicate and interact at all levels modulates content and ways ofcommunicating accordingly.• Responsibility for meeting KPI’s and SLA’s defined within the contract.• Understand that client and JLL objectives need to be compatible, i.e. deliver to theclient operationally and financially, whilst ensuring JLL financial interests areprotectedOperations Management• Delivers the services required in the contract.• Monitors array of metrics and manages site to ensure proper optimal operations.• Integrates service delivery by connecting everything related to the buildingexperience.• Hold Landlords accountable, ensuring that terms of lease are being provided to cliente.g. external maintenance, central plant management.• Detailed knowledge of MSA & escalate scope changes / scope creep with potential toimpact to MSA Procurement & Vendor Management• Ensure that contracted resources deliver work to meet duration and quality targets,addressing and ensuring the correction of underperformance issues.• Develop a close working relationship with all of the vendors under his/her control toensure that they fully understand the Client culture and are made to feel part of theteam delivering a high-quality service.• Proactively involved in ensuring that services are reviewed and refinements made toenhance these servicesFinancial Management• Manage processing and controlling of purchase orders, invoices and work orders.• Approve purchases of supplies and equipment for use at managed office buildings.• Work with the Financial Manager to prepare the final budget documentation / plansand administers the works to ensure budget compliancePeople Management• The FM is responsible for the management, supervision, and professionaldevelopment of all direct reports.• Establish written goals and objectives for employees directly reporting to the role ofFM. Conduct periodic formal and informal performance evaluations via Workday.• Develop training program and career path for employees. Assure successionplanning is in place for all team members.HSE, Security & Quality Management• Ensure that all defined services are completed in accordance with all operatingprocedures, statutory requirements, and within the client procedures, guidelines andcountry legal requirements for Health and safety.• Updating and maintaining official safety documents, liaise with governmentauthorities.• Understand & actively support JLL’s Quality Management programIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.