AM - Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking an Assistant Manager – Soft Services to oversee floor operations and manage outsourced contracts for cleaning, security, front desk, and mailroom functions, driving continuous improvement and reliable service delivery.

You will lead vendor management, ensure health and safety compliance, coordinate event setup, and contribute to daily and monthly reporting.

Qualifications

• 6–8 years of experience in Facility Management – Soft Services, preferably from hotel industry
• Eye for detail and focus on housekeeping
• Strong leadership and interpersonal skills
• Ability to interact with diverse client staff and manage multiple stakeholders

Responsibilities

• Floor operations and management of outsourced service contracts (Cleaning, Security, Administration, Reception, Helpdesk, Pantry, Mailroom)
• Develop and implement procedures and performance measures for reliable operations
• Ensure adequate supply of materials and services and manage vendor contracts/SOWs
• Routinely inspect services to ensure performance targets and KPIs are met
• Coordinate event setups, insider client group coordination and helpdesk responsiveness
• Prepare reports (daily/weekly/monthly) and contribute to management reporting
• Manage health, safety and crisis procedures including emergency evacuation
• Oversee inventory and resource tracking to prevent service disruption

Skills

Facilities management

Soft services

Vendor management

MS Office

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Description: Assistant Manager – Soft ServicesLocation: Bangalore, KASegment: Integrated Facilities Management – Work DynamicsRegion/Country: IndiaWhat this job involvesTo provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets.Key ResponsibilitiesFloor OperationsManaging all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client.Routinely Inspect all contracted services to ensure performance measures are being maintained.Event Management, basic sets ups, coordination with internal client groups.Ensure Helpdesk service requests are attended to in time.Effectively manage the mailroom services to ensure an on time deliverable system.Achieve client satisfaction to Client expectations.ReportingDaily/Weekly/Monthly reports.Contribute to the Monthly Management Report to client and other reports as required.Managing Trackers & inventory as per the task allocated.Vendor ManagementManage service contracts, including inspections and quality management of service delivery.Support in preparing vendor contracts/Score cards/defining SOW.Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics.Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.Basic Operational Skill SetExcellent people skills and ability to interact with a wide range of client staff and demands.Demonstrated experience with tendering and service improvement initiatives required.Knowledge of Occupational Safety requirements.Knows the inventory management, good keeping knowledge.Strong PC literacy and proven ability to manage daily activities using various systems.Demonstrated experience with continuous improvement initiatives highly desirable.Demonstrated experience with client reporting and preparation of reports required.Achievement of Contracted Service Levels and Performance Indicators.Achievement of contracted Customer Satisfaction expectations.Management of resource to ensure no disruption to client business.Achievement of savings initiatives as agreed with Client.Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.Achievement of performance goals as agreed with manager.Understanding of Cafeteria operations will be an added advantage.Key Behaviours & LeadershipActs as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements.Set stretch targets for self to achieve maximum team performance.Is able to make difficult decisions and resolve problems or improve operations.Actively searches out opportunities to achieve best results.Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.Listens effectively and communicates through actions and examples.Have strong written and oral communication skills.Flexible to work in shifts.Sound like you? To apply you need to have: Mastery in the field: You should have earned an experience of more than 6-8 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail.We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.