AFM Soft Services

Jones Lang LaSalle Incorporated; Kolkata District; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an Assistant Manager, Facilities to oversee facility management service delivery at the client site during the shift. You will ensure prompt response to priority issues, coordinate helpdesk, mailroom, and front office operations, and monitor security, housekeeping, and cafeteria services to meet client KPIs.

The role involves implementing processes, conducting daily logs, and guiding a team to maintain high standards of hygiene, safety, and operational

Qualifications

• Experience in facility management and service delivery.
• Ability to manage shifts, escalations and SOP adherence.
• Coordination with security, housekeeping, and vendors.

Responsibilities

• Oversee helpdesk/mailroom and front office operations during shifts.
• Manage security, housekeeping, and cafeteria services and KPIs.
• Coordinate with vendors and client teams for service delivery.
• Maintain logs, conduct site walks, and ensure safety and quality standards.

Skills

Facilities management

Shift management

Customer service

Vendor coordination

Tools

Siebel

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Aim:Assistant Manager, Facilities will be responsible for managing all aspects of the facility management service delivery system in client location during the shift. In this capacity, the Assistant Facility Manager is accountable for the completion of pending works that needs high priority to complete in the required shift.ResponsibilitiesHelpdesk/Mailroom OperationsTo provide management advice on Helpdesk/Mailroom for escalated issues during the shift.To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process.To ensure accident or crises management is addressed immediately.Clearing of C-mail / Government agencies mail to the proper recipient.Front Office OperationsTo provide management advice for Front Office for escalated issues during the shift.To ensure immediate response to all priority calls during the shift and follow escalation processTo take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.To ensure immediate response to all priority calls during the shift and follow escalation processSecurity OperationsAttending the shift briefingTo ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security servicesTo ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visitsTo ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.To ensure that security staff adheres to GAP norms.To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.To ensure the Grooming of the staffTo manage the overall key room, clock room and time office operations.To ensure weekly training is imparted and staff grooming standard is maintained.Answering the employees query on phone and mails replying.Ensure to implement all process/ procedures on ground effectivelyHousekeeping OperationsAttending the shift briefingTo ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.Identification, on time closure and reporting of snags.To discuss and assist facility manager on monthly basis on the vendor performance matrix.Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.Cafeteria OperationsTo ensure caterers maintain a high standard of hygiene & cleanliness in the services areasDuring food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangementsTo ensure random food samples test is done by Client authorized vendor and results are taken up accordingly.To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.Should conduct monthly random Kitchen audit of the vendors.Escalate Facility Manager and then Workplace Lead on escalations.Ensure the hygiene of the cafeteria vendors operating in stalls.Ensure PPE are used by vendor staff while serving, cooking and washing.Answering the employees query on phone and mails replying.General OperationsTo ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.To adhere to Client Policies, Processes & procedures and also the statutory documentsTo adhere to Client SLA & KPI as agreed with JLLMTo assist Facility Manager in all such ISO, Internal, External, audits that happen at client office and ensure necessary documentation are doneTo coordinate with engineering team for any issues that need help.Plan & train TPV staff on the policies and requirements.Daily and monthly updating of OLA in the SMDRS tool.Important and VIP client visits to be coordinated with Events team and should be managed without escalations.Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.Should conduct all the scheduled meeting and focus meets with projects as per calendar.Should participate and manage half yearly fire drill.All daily, weekly and monthly reports to be shared on time.All the relevant checklist to be governed and maintained as per requirement.Should be able to grab and adopt to all the new implemented initiatives.Additional responsibilitiesMaking and reviewing of DM, Helpdesk and Mailroom roster.Weekly & Monthly reports like MMR, FL Templates, etc. are prepared and shared on time.Taking interviews for Security manager, housekeeping manager and Helpdesk candidate.Assisting in maintaining requirement compliance score and all the parameters.Preparing and sharing JLL team attendance.Assisting FM/Sr. FM in additional requirement like handling escalations, any special reportsAssisting FM in additional requirement like handling escalations and special reports.Conducting random audit for mailroom, helpdesk, time office, VMS, café counters, Wellness room, cloak room, etc. and sharing the report with FM & respective department for actions.Managing workplace stores.Understating and managing of office services budgetConducting training for the team members and TPV staff on Ethics, Back to basic, code of conduct, BCP and client process and policiesHelping and training new joiners in the teamEnsuring implementations and effectiveness of new initiatives.New initiativesManaging site operations in absence of WM.Coordinating with transport and event team on any important aspects.Assisting WM during crisis situation/BCPEnsure to have good knowledge about the polices & procedures of site specificIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.