Senior Executive - Sales Coordinator / Order Booking ( Export )

KSB; Maharashtra; On-site; INR 600,000 - 1,200,000; Full time

Job summary

KSB in India is seeking a proactive export order manager to handle techno-commercial order booking for pumps in SAP, issue acknowledgements, and coordinate with planning, production, purchase, and logistics to ensure on-time delivery. You will monitor order status, support overseas customers, and manage dispatch planning.

The role requires a BE Mechanical or Diploma in Mechanical Engg with 3–5 or 5–7 years experience in pumps/engineering, strong SAP SD and MS Excel skills, and a solid grasp of

Qualifications

• BE Mechanical or Diploma in Mechanical Engg.
• 3–5 years (BE) or 5–7 years (Diploma) experience in Pumps/Engineering.
• Strong SAP SD, Excel and MS Office skills for order processing.
• Knowledge of Incoterms, LC terms and export documentation.

Responsibilities

• Techno-commercial order booking of pumps in SAP after PO receipt.
• Issue order acknowledgements to customers via SAP after booking.
• Coordinate withPlanning/Production/Purchase to resolve material shortages.
• Prepare monthly MIS on order intake, status and on-time delivery.
• Plan and allocate pumps per customer needs and dispatch instructions.
• Monitor daily priorities and communicator with overseas customers and offices.
• Achieve monthly export sales and dispatch targets per plans.
• Conduct bi-weekly reviews with export countries/customers on status and targets.
• Provide techno-commercial support to overseas customers and teams.
• Coordinate with QM, Test Field, inspection agencies for inspections.
• Manage export order execution from order receipt to dispatch.
• Handle project orders with milestones, documentation and communications.
• Ensure compliance with Incoterms, LC terms and export docs.
• Coordinate with logistics for shipment planning and dispatch.

Skills

SAP SD Module

Excel

MS Office

Export order execution

Incoterms

LC terms

Export documentation

Logistics coordination

Project order management

Milestone tracking

Education

B.E Mechanical

Diploma in Mechanical Engg.

Tools

SAP

Job description

Role & responsibilities

1. Responsible for techno-commercial order booking of pumps in the SAP system upon receipt and review of customer purchase orders.

2. Ensure timely issuance and circulation of order acknowledgements/order acceptance to customers through SAP after verification of purchase orders and order booking.

3. Coordinate and follow up with Planning, Production, Purchase, and other internal departments to resolve material shortages and ensure timely execution of orders.

4. Prepare and maintain monthly MIS reports covering order intake, order status, on-time delivery performance and other key operational metrics.

5. Plan and allocate pumps as per customer requirements based on packing readiness and issue dispatch instructions to the dispatch and logistics teams.

6. Monitor daily order priorities, urgent customer requirements and delivery commitments, ensuring timely communication and updates to overseas customers and country offices.

7. Ensure achievement of monthly export sales and dispatch targets in line with business plans and customer commitments.

8. Organize and conduct bi-weekly review meetings with export countries/customers to discuss order status, OOH statements, sales targets, quality concerns, technical/commercial issues and project execution matters for effective coordination.

9. Provide techno-commercial support to overseas customers, country offices, and internal technical support teams to facilitate smooth execution of export orders.

10. Coordinate with Quality Management (QM), Test Field, Inspection Agencies and customers for TPI activities, ensuring timely completion of inspections, issuance of inspection reports (IRN), and dispatch clearance.

11. Manage export order execution from receipt of customer order through to final dispatch, ensuring adherence to committed delivery schedules.

12. Handle project orders with close attention to contractual requirements, milestone tracking, documentation, customer communications and delivery commitments.

13. Ensure compliance with applicable Incoterms, Letter of Credit (LC) terms, payment conditions and export documentation requirements during order execution.

14. Coordinate with logistics, freight forwarders and commercial teams for shipment planning, export documentation and timely dispatch of export consignments.

Act as a single point of contact for customers on order status, delivery schedules, inspection activities, documentation and shipment-related matters.

Preferred candidate profile

Requirement profile:

Formal education:

Professional experience:

In years:

Defined competencies:

B.E Mechanical; Diploma in Mechanical Engg.

Experience in the Pump, Engineering, Process Equipment, Industrial Manufacturing.

3 to 5 years for B.E./B.Tech. candidates.

5 to 7 years for Diploma candidates.

Functional Skills

• Good knowledge of pump products and their applications.
• Proficiency in SAP (SD Module) and MS Office, especially Excel.
• Knowledge of export order execution processes from order receipt to dispatch.
• Understanding of project order management and milestone tracking.
• Knowledge of Incoterms, Letter of Credit (LC) terms, export documentation, and international trade practices.
• Knowledge of commercial terms, dispatch procedures, logistics coordination, and shipment planning.
• Ability to coordinate with Production, Planning, Purchase, Quality, Test Field, and Logistics teams for timely order execution.
• Knowledge of Third-Party Inspection (TPI) activities and inspection documentation.
• Ability to review order backlogs, delivery schedules and customer commitments.

Behavioral Skills

• Excellent communication and interpersonal skills.
• Strong customer focus and relationship management.
• Planning, organizing and coordination skills.
• Problem-solving and decision-making ability.
• Target orientation and sense of urgency.
• Ability to manage multiple orders and priorities simultaneously.
• Teamwork and cross-functional collaboration.
• Attention to detail and high level of ownership.