Aftermarket Customer Service Engineer / Representative

CIRCOR International, Inc.; Thane; On-site; INR 450,000 - 750,000; Full time

Job summary

CIRCOR International, Inc. in Thane, India, is seeking an Order Execution Engineer/Representative to manage end-to-end processing of spare part and pump orders.

You will ensure accurate order entry, SAP/CRM data integrity, and coordinate with teams to meet delivery timelines and customer satisfaction.

Qualifications

• 2+ years professional experience in customer service, order execution of industrial goods.
• Diploma / Degree / Graduate in any Specialization.
• Knowledge of SAP SD and CRM systems is preferred.
• Should be team-capable, self-motivated and customer-focused.

Responsibilities

• Process spare part and pump orders through all stages, including order booking, planning, warehouse coordination, shipping, and delivery.
• Enter spare part and pump orders received via CRM into SAP with accurate technical and commercial details.
• Create sales orders in SAP with complete and correct information, including pump history and end-user details.
• Coordinate with plant and order management teams to track order status and delivery timelines; communicate updates to customers.
• Act as the primary point of coordination between internal stakeholders and customers for order-related matters.
• Address and resolve technical and commercial clarifications related to orders.
• Monitor and follow up on orders at various stages of execution, including WEBSHOP orders.
• Coordinate warranty-related checks and shipping documentation.

Skills

Coordination

Attention to detail

Order execution

SAP SD

CRM systems

Team-oriented

Self-motivated

Customer-focused

Education

Diploma / Degree / Graduate in any Specialization

Tools

SAP SD

CRM systems

Job description

Job Category: Customer Service

Requisition Number: AFTER003361

• Full-Time
• On-site

Locations

Showing 1 location

Description

Job Description and Responsibilities

LOCATION: Thane, India

DIRECT REPORTING: Team Leader Aftermarket Customer Service India

DIRECT REPORTS: None

POSITION DETAILS:

Position Summary:

The Order Execution engineer/representative is responsible for the end-to-end processing and execution of spare part and pump orders. The role ensures accuracy in order entry, compliance with internal and external requirements, and effective coordination to support timely delivery and customer satisfaction.

• Process spare part and pump orders through all stages, including order booking, planning, warehouse coordination, shipping, and delivery.
• Enter spare part and pump orders received via CRM into SAP with accurate technical and commercial details, in line with trade compliance and due-diligence requirements.
• Create sales orders in SAP with complete and correct information, including pump history, end-user details, industry segment, and commercial marine classification.
• Coordinate with plant and order management teams to track order status, production progress, and delivery timelines, and communicate updates to customers.
• Act as the primary point of coordination between internal stakeholders and customers for order-related matters.
• Address and resolve technical and commercial clarifications related to orders.
• Monitor and follow up on orders at various stages of execution, including orders received through the WEBSHOP (online platform).
• Coordinate warranty-related checks where applicable.
• Work closely with the Shipping team and manage IHM and other shipping documentation.
• Ensure accurate selection and completion of delivery packages as per order requirements.
• Use cloud-based tools and systems for order submission, documentation, and tracking.

Requirements:

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities:

• Effective coordination and communication skills
• Attention to detail and ability to manage multiple orders simultaneously
• Basic understanding of order execution process
• Working knowledge of SAP SD and CRM systems (preferred)
• Should be Team-capable, self-motivated, accountable, customer-focused.

Education & Experience:

• 2+ years professional experience in customer service, order execution of industrial goods.
• Diploma / Degree / Graduate in any Specialization.

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities