Senior Executive - Sales & Collection

Mahindra Finance; Vellur; On-site; INR 350,000 - 600,000; Full time

Job summary

Mahindra Finance is seeking a field sales professional to drive vehicle finance sales and collections by sourcing new business, maintaining dealer and customer relationships, and processing loan applications.

The role requires coordinating with internal teams, ensuring timely EMI recoveries, and educating customers on loan products, terms, and settlement procedures. Local language is preferred and a two-wheeler with a valid license is required.

Qualifications

• 2 to 4 years of experience in Vehicle Finance Sales, Collections, NBFC, or Banking.
• Strong communication, customer handling, and negotiation skills.
• Knowledge of loan documentation and collection processes.
• Local language proficiency preferred.
• Basic MS Excel knowledge.
• Two-wheeler with a valid driving license.

Responsibilities

• Source customers for New Car and Pre-Owned Car loans through dealers, DSAs, brokers, and direct channels.
• Build and maintain strong relationships with dealers, customers, and business partners.
• Achieve assigned sales and collection targets.
• Conduct field visits for business sourcing, customer verification, and overdue account follow-ups.
• Ensure timely recovery of EMIs and resolution of delinquent/NPA accounts.
• Collect, verify, and process customer loan documentation as per company guidelines.
• Educate customers on loan products, repayment terms, EMI schedules, and settlement procedures.
• Maintain accurate records of sales, collections, and customer interactions.
• Coordinate with internal teams for loan processing, dispute resolution, and account closure.

Skills

Vehicle finance sales

Negotiation

Customer handling

Communication

Dealer relations

Tools

MS Excel

Job description

Role & responsibilities:

Handle vehicle finance sales and loan collections by sourcing new business, maintaining dealer/customer relationships, processing loan applications, and ensuring timely EMI recoveries.

Key Responsibilities:

• Source customers for New Car and Pre-Owned Car loans through dealers, DSAs, brokers, and direct channels.
• Build and maintain strong relationships with dealers, customers, and business partners.
• Achieve assigned sales and collection targets.
• Conduct field visits for business sourcing, customer verification, and overdue account follow-ups.
• Ensure timely recovery of EMIs and resolution of delinquent/NPA accounts.
• Collect, verify, and process customer loan documentation as per company guidelines.
• Educate customers on loan products, repayment terms, EMI schedules, and settlement procedures.
• Maintain accurate records of sales, collections, and customer interactions.
• Coordinate with internal teams for loan processing, dispute resolution, and account closure.

Required Skills & Qualifications:

• 2 to 4 years of experience in Vehicle Finance Sales, Collections, NBFC, or Banking.
• Strong communication, customer handling, and negotiation skills.
• Knowledge of loan documentation and collection processes.
• Local language proficiency preferred.
• Basic MS Excel knowledge.
• Two-wheeler with a valid driving license.