Executive - Sales & Collections

Turno; Katihar, Aurangabad, Bhagalpur; On-site; INR 200,000 - 600,000; Full time

Job summary

Turno is seeking an Executive to manage 3-Wheeler financing sales and collections in the local market. The role involves sourcing new customers, supporting the loan process, and building strong dealer and driver relationships to ensure timely repayments.

You will collect and verify documents, coordinate with Credit and Operations, and strive to meet monthly targets while traveling within the territory and working in the field.

Qualifications

• 1–8 years of experience in 3W/2W financing, vehicle finance, sales & collections.
• Good knowledge of the local market and customer base.
• Willingness to work in the field and travel within the assigned territory.

Responsibilities

• Develop and maintain relationships with 3W dealers, drivers, fleet owners and other local partners.
• Explain loan/financing products to customers.
• Collect and verify customer and vehicle documents.
• Coordinate with Credit, Operations and other teams for loan processing and disbursement.
• Achieve monthly sales/disbursement targets.
• Follow up with customers for timely EMI payments.
• Handle 3W loan collections and reduce overdue accounts.
• Visit customers in the field for payment follow-up.

Skills

Customer relationship

Negotiation skills

Communication skills

Field work

Travel

Target-driven

Tools

Smartphone apps

Job description

Job description

About the Role :

We are looking for an Executive to manage 3-Wheeler financing sales and collections. The candidate will be responsible for sourcing new customers, supporting the loan process, building relationships with dealers/drivers, and ensuring timely repayment of loans.

Key Responsibilities

• Develop and maintain relationships with 3W dealers, drivers, fleet owners and other local partners.
• Understand customer requirements and explain loan/financing products.
• Collect and verify customer and vehicle-related documents.
• Coordinate with Credit, Operations and other teams for smooth loan processing and disbursement.
• Achieve assigned monthly sales/disbursement targets.
• Follow up with customers for timely EMI payments.
• Handle 3W loan collections and reduce overdue/delinquent accounts.
• Visit customers in the field when required for payment follow-up.
• Maintain regular contact with customers and understand reasons for payment delays.
• Support recovery efforts for difficult/hard-bucket accounts when required.
• Ensure adherence to company collection policies and customer-handling guidelines.

Candidate Requirements

• 1-8 years of experience in 3W/2W financing, vehicle finance, sales & collections.
• Candidates with experience in NBFC/Fintech/Vehicle Finance will be preferred.
• Good knowledge of the local market and customer base.
• Good communication and negotiation skills.
• Willingness to work in the field and travel within the assigned territory.
• Target-oriented with good follow-up skills.
• Basic knowledge of smartphones/apps and documentation.
• Valid two-wheeler driving license and own vehicle would be an advantage.