Senior Executive Sales B2C from Travel Industry

Ethics Innovations; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is seeking a Sr. Ex.- Sales B2C to lead domestic and international holiday sales, manage the complete sales cycle, and drive revenue through effective upselling and customer engagement.

The role requires 4–5 years of B2C sales experience, leadership capabilities, and strong knowledge of destinations and travel products. You will coordinate with product, contracting, DMCs, and operations to ensure timely bookings and premium customer service.

Qualifications

• Graduate / Post-Graduate in Business, Tourism, or related field.

Responsibilities

• Achieve monthly and quarterly sales targets.
• Manage the complete sales cycle for holiday enquiries through website, CRM/Mid Office, calls, WhatsApp, digital campaigns, referrals and other channels.
• Respond to new enquiries within the defined SLA, understand customer requirements, qualify leads and prioritize high-intent opportunities.
• Act as a Travel Consultant by understanding customer preferences, budget, travel dates and traveller profile and recommending suitable destinations, hotels, activities and travel experiences.
• Design and customize FIT, family, honeymoon, leisure, group and customized holiday itineraries based on customer requirements.
• Prepare accurate and competitive holiday quotations, costing and proposals, ensuring correct pricing, margins, inclusions, exclusions, taxes, terms and conditions.

Skills

Sales

CRM tools

MS Office

Education

Graduate / Post-Graduate in Business, Tourism, or related field

Tools

CRM systems

Job description

Position

Sr. Ex.- Sales B2C (Specially in Domestic & International Destinations)

Experience

04-05 Yrs.

Job location

Gurgaon

Shift Timings

Rotational as per the requirement

About us

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of end-to-end travel information and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities

• Achieve monthly and quarterly sales targets.
• Manage the complete sales cycle for holiday enquiries received through the website, CRM/Mid Office, calls, WhatsApp, digital campaigns, referrals and other channels.
• Respond to new enquiries within the defined SLA, understand customer requirements, qualify leads and prioritize high-intent opportunities.
• Act as a Travel Consultant by understanding customer preferences, budget, travel dates and traveller profile and recommending suitable destinations, hotels, activities and travel experiences.
• Design and customize FIT, family, honeymoon, leisure, group and customized holiday itineraries based on customer requirements.
• Prepare accurate and competitive holiday quotations, costing and proposals, ensuring correct pricing, margins, inclusions, exclusions, taxes, terms and conditions.
• Coordinate with Product, Contracting, DMCs, hotels, transport and activity suppliers for availability, rates, special requests and customized requirements.
• Drive lead conversion and revenue generation by effectively presenting the value proposition, handling objections, negotiating within approved limits and closing bookings.
• Maintain a structured and consistent follow-up process through calls, WhatsApp and email until the enquiry is converted, deferred or closed.
• Identify and execute relevant upselling and cross-selling opportunities, including hotel upgrades, premium transfers, activities, experiences, additional nights, meals, flights and other travel services.
• Maintain complete and accurate CRM/Mid Office records, including customer requirements, quotations, follow-ups, lead status, booking status and lost reasons.
• Coordinate with Finance and Operations for payment confirmation, booking processing, confirmations, vouchers and timely handover of confirmed bookings.
• Ensure every confirmed booking is handed over to Operations with complete, accurate and clearly documented customer requirements and special requests.
• Manage customer communication throughout the sales process and ensure realistic commitments, transparency and professional service.
• Track and achieve assigned sales, revenue, booking, conversion and margin targets.
• Monitor lead ageing, pending quotations, follow-ups and lost opportunities to minimize revenue leakage.
• Maintain strong destination and product knowledge and continuously update knowledge of domestic and international destinations, hotels, experiences, seasonal trends and travel requirements.
• Analyse sales performance, lead sources, conversion, booking value and lost reasons and provide regular updates to the reporting manager.
• Identify recurring customer/product issues and coordinate with relevant internal teams to improve product quality, sales processes and customer experience.
• Ensure adherence to ETM's sales processes, pricing policies, approval matrix, CRM discipline and customer communication standards.

Key Requirements

• Graduate / Post-Graduate in Business, Tourism, or related field.
• Minimum 45 years of experience in B2C sales, preferably in the travel and tourism industry with at least 23 years in a team leader/supervisory role.
• Strong knowledge of domestic and international travel destinations, packages, flights, hotels, and travel products.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership skills with the ability to motivate and drive team performance.
• Proven track record of achieving and exceeding sales targets.
• Proficiency in CRM tools, MS Office, and online travel booking platforms.
• Ability to work in a fast-paced, target-driven environment with flexibility.

Key Competencies

• Result-oriented and customer-centric approach.
• Team management and leadership.
• Strong problem-solving and decision-making skills.
• Analytical thinking and reporting skills.
• High energy level with a positive attitude.

Services by ETM

• Travel Booking Assistance
• (Domestic & International).
• Flight Ticket Booking
• (Group & Individual.)
• Customized package tours
• Transport arrangement
• (Road & water)
• Adventure & Leisure activities
• Destination Marketing
• B2B supply (Travel Services)
• Experimental tours & programs
• MICE
• Medical tourism
• Corporate Travel arrangements