Holiday Consultant

EaseMyTrip Insurance Broker Private Limited; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

EaseMyTrip.com is seeking a Holiday Consultant to craft personalized itineraries for domestic and international travelers. You will leverage destination knowledge, customer service, and travel expertise to design memorable vacations and support clients from planning through completion.

The role emphasizes consultative selling, high service standards, and collaboration with suppliers to secure great value packages while maintaining client satisfaction and encouraging repeat business.

Qualifications

• 2–5 years in customer-facing roles within travel or tourism.
• Graduate in Travel, Tourism, Hospitality or Business Administration.
• Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management.
• Proven ability to upsell, cross-sell, and close deals in domestic and international leisure segments.
• Strong verbal and written communication for interactions with clients, suppliers, and internal teams.
• Comfortable with MS Office, CRMs, GDS tools (Amadeus, Galileo) and travel booking platforms.
• Able to understand client needs and budget constraints to offer relevant options.
• Confident, customer-focused, and able to build lasting relationships through service excellence.
• Understand diverse travel preferences and expectations of various customer segments.
• Energetic, detail-oriented, well-travelled, and driven to create perfect holidays.

Responsibilities

• Design and suggest personalized holiday packages based on client preferences, dates, budgets, and interests.
• Maintain up-to-date knowledge of domestic and international destinations and seasonal trends.
• Build and nurture client relationships through regular follow-ups and consultations.
• Research and recommend destinations, hotels, sightseeing, and activities aligned with client expectations.
• Coordinate bookings for flights, hotels, transfers, tours, visas, and insurance.
• Provide timely solutions to travel disruptions or client concerns.
• Use consultative sales to convert leads into bookings and meet revenue targets.
• Coordinate with DMCs, hotels, and service providers to negotiate best rates.
• Collect and act on customer feedback to improve service quality.
• Stay informed about market trends and competitor offerings to remain competitive.

Skills

Customer focus

Upselling & negotiation

Verbal communication

Written communication

Analytical thinking

Interpersonal skills

Cultural sensitivity

Energetic & detail-oriented

Education

Graduation in Travel, Tourism, Hospitality, or Business Administration

Tools

MS Office

CRMs

GDS tools (Amadeus, Galileo)

Travel booking platforms

Job description

About the Role:

As a Holiday Consultant at EaseMyTrip.com, you will be a key contributor in curating personalized travel experiences for domestic and international leisure travellers. This role focuses on crafting memorable vacation packages based on individual customer preferences, budgets, and travel styles. You will use your destination knowledge, customer service skills, and travel expertise to build detailed itineraries, recommend experiences, and support clients throughout their journey. The ideal candidate combines passion for travel with strong consultative skills to deliver high satisfaction and repeat business.

Key Responsibilities:

1. Custom Itinerary Planning: Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and special interests.
2. Destination Knowledge: Maintain up-to-date knowledge of popular domestic and international travel destinations, including sightseeing options, cultural activities, and seasonal trends.
3. Client Engagement: Build and nurture client relationships through regular follow-ups, detailed consultations, and proactive travel suggestions.
4. Travel Research & Recommendations: Research and recommend destinations, hotels, sightseeing, and activities aligned with the clients expectations.
5. Booking Management: Coordinate bookings for flights, hotels, transfers, sightseeing tours, visas, and insurance to ensure a hassle-free experience.
6. Issue Resolution: Provide timely solutions to any travel disruptions or client concerns during or before the trip.
7. Sales Conversion: Use consultative sales techniques to convert leads into confirmed bookings and meet monthly revenue targets.
8. Collaboration with Vendors: Coordinate with DMCs, hotels, and other service providers to negotiate the best rates and build custom packages.
9. Customer Feedback Loop: Collect and act on customer feedback to improve service quality and enhance the overall travel experience.
10. Market Trends Awareness: Stay informed about emerging travel trends, new destinations, and competitor offerings to ensure EaseMyTrip maintains a competitive edge.

Preferred Candidate Profile:

1. Experience: 2 to 5 years in customer-facing roles within the travel or tourism sector, preferably handling customized holiday packages.
2. Educational Background: Graduate in Travel, Tourism, Hospitality, or Business Administration.
3. Travel Knowledge: Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management.
4. Sales & Negotiation Skills: Proven ability to upsell, cross-sell, and close deals, especially within domestic and international leisure segments.
5. Communication Skills: Strong verbal and written communication for effective interactions with clients, suppliers, and internal teams.
6. Tech Proficiency: Comfortable working with MS Office (Excel, PowerPoint), CRMs, GDS tools (Amadeus, Galileo), and travel booking platforms.
7. Analytical Thinking: Capable of understanding client needs and budget constraints to offer the most relevant travel options.
8. Interpersonal Skills: Confident, customer-focused, and able to build lasting relationships through trust and service excellence.
9. Cultural Sensitivity: Understand the diverse travel preferences and expectations of various customer segments.
10. Personality Traits: Energetic, detail-oriented, well-travelled, and driven to go above and beyond to create perfect holidays.