Travel Sales Consultant

Brightsun Travel; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Premium client exposure

Luxury travel industry access

Job summary

Brightsun Travel in Mumbai seeks a dynamic Travel Sales Consultant focused on premium and luxury travel for HNI/UHNI clients. You will handle high-value enquiries, tailor-made itineraries and luxury flight bookings, delivering a personalised client experience across international destinations.

Role emphasizes upselling, cross-selling and maintaining long-term premium relationships, with a high-touch sales approach in a fast-paced environment.

Qualifications

• Proven track record in travel sales.
• Strong knowledge of destinations, products and premium travel.
• Excellent client relationship management skills.

Responsibilities

• Manage inbound/outbound enquiries from HNI/UHNI, VIP and premium corporate clients.
• Convert enquiries into bookings and meet sales targets.
• Promote international and domestic travel, luxury holidays and bespoke itineraries.
• Prepare customised proposals and itineraries based on client budgets.

Skills

Travel sales

Client relationship mgmt

Upselling & cross-selling

Communication

GDS familiarity

Tools

Galileo Sabre Amadeus

Job description

About the Role

We are looking for a dynamic, customer-focused and sales-driven Travel Sales Consultant to join our Premier Department in Mumbai. The role involves managing and developing travel sales for HNI/UHNI, VIP and premium corporate clients, with a strong focus on international travel, luxury holidays, premium flight bookings and personalised travel solutions.

The ideal candidate will have a proven track record in travel sales, strong destination and product knowledge, excellent client relationship management skills and the ability to convert enquiries into confirmed bookings. The candidate should be confident in handling high-value travel requirements, identifying upselling and cross-selling opportunities, and delivering a seamless, personalised experience to premium clientele.

Key Responsibilities

Travel Sales & Business Development

• Manage inbound and outbound travel enquiries from HNI/UHNI, VIP and premium corporate clients.
• Convert travel enquiries into confirmed bookings while achieving individual and departmental sales targets.
• Promote international and domestic air travel, luxury holidays, premium hotel stays, bespoke itineraries and customised travel packages.
• Identify new business opportunities through referrals, repeat clients, networking and proactive sales initiatives.
• Develop and maintain a strong pipeline of prospective clients and follow up consistently to maximise conversions.
• Identify upselling and cross-selling opportunities across flights, hotels, holiday packages, transfers and other travel-related services.
• Prepare competitive quotations, customised travel proposals and detailed itineraries based on client preferences and budgets.

Premium & Luxury Travel Management

• Understand the unique travel preferences and expectations of HNI/UHNI and premium clientele.
• Design and recommend personalised domestic and international travel solutions, including luxury holidays, leisure travel, business travel and complex international itineraries.
• Provide expert guidance on destinations, airlines, hotel categories, travel routes, experiences and premium travel options.
• Handle Business Class, First Class and Premium Economy flight requirements, along with luxury hotel and resort bookings.
• Coordinate with internal operations teams, airlines, hotels, DMCs and other travel suppliers to ensure seamless execution.
• Stay updated on international destinations, luxury travel trends, airline offerings, hotel products and emerging travel experiences.

Client Relationship & Account Management

• Build, develop and maintain long-term relationships with HNI/UHNI, VIP and premium corporate clients.
• Deliver a high-touch, personalised and consultative sales experience throughout the customer journey.
• Proactively engage with existing clients to generate repeat business, referrals and long-term loyalty.
• Understand client requirements, preferences, travel patterns and budgets to recommend relevant travel solutions.
• Maintain regular communication with clients through phone, email, WhatsApp and other professional channels.
• Handle client concerns, objections and service-related issues professionally to ensure customer satisfaction and retention.
• Maintain the highest standards of confidentiality and discretion while dealing with premium clientele.

Sales Performance & Revenue Growth

• Achieve monthly, quarterly and annual sales targets, revenue goals and conversion benchmarks.
• Maintain a healthy sales pipeline and ensure timely follow-ups on all active enquiries and quotations.
• Identify opportunities to increase booking value, margins and overall revenue through effective sales strategies.
• Negotiate with suppliers and internal teams to develop commercially viable travel solutions.
• Track sales performance, conversion ratios, client engagement and business development activities.
• Maintain accurate records of enquiries, quotations, follow-ups, bookings and client interactions in the CRM or designated systems.
• Work closely with the operations and ticketing teams to ensure smooth booking execution and a consistent client experience.

Supplier Coordination & End-to-End Service

• Coordinate with airlines, hotels, luxury resorts, destination management companies and ground service providers.
• Source suitable travel products and services based on client expectations, preferences and commercial requirements.
• Ensure timely and accurate communication of booking details, pricing, inclusions and applicable terms and conditions.
• Coordinate with operations teams on last-minute changes, cancellations, rescheduling and other urgent client requirements.
• Follow up on post-booking services and proactively address any issues that may impact the client’s travel experience.

What We’re Looking For

• 48 years of relevant experience in Travel Sales, Premium Travel, Luxury Travel, Corporate Travel or the Travel Management industry.
• Proven experience in achieving sales targets and converting travel enquiries into confirmed bookings.
• Experience handling HNI/UHNI, VIP, luxury leisure or premium corporate clients will be highly preferred.
• Strong knowledge of domestic and international travel products, destinations, airlines, hotels and holiday packages.
• Experience in selling international flight bookings, luxury holidays, customised itineraries and premium travel services.
• Strong consultative selling, negotiation, upselling and cross-selling skills.
• Excellent client relationship management and business development abilities.
• Knowledge of GDS platforms such as Galileo, Sabre or Amadeus will be an added advantage.
• Familiarity with international travel markets, particularly the UK and UAE, will be preferred.
• Excellent verbal and written communication skills, with a confident and professional approach to client interactions.
• Strong commercial awareness, customer orientation and the ability to identify revenue-generating opportunities.
• Proficiency in MS Office, CRM tools and email communication.
• Ability to manage multiple enquiries, meet tight deadlines and work effectively in a fast-paced environment.
• High levels of ownership, attention to detail, professionalism and discretion.

Preferred Candidate Profile

The ideal candidate is someone who:

• Has a strong background in travel sales, preferably within a premium, luxury or corporate travel environment.
• Is confident in engaging with HNI/UHNI and VIP clients and understands the expectations of premium clientele.
• Has proven ability to convert enquiries into bookings and consistently achieve sales targets.
• Demonstrates a consultative approach by understanding client needs and recommending tailored travel solutions rather than simply selling travel products.
• Is commercially driven, proactive and skilled at identifying upselling, cross-selling and repeat-business opportunities.
• Has excellent negotiation, persuasion and relationship-building skills.
• Can independently manage the complete sales cycle, from lead generation and enquiry handling to quotation, conversion and post-booking engagement.
• Is service-oriented, adaptable and comfortable handling urgent, complex and high-value travel requirements.
• Values confidentiality, accuracy and personalised service when dealing with premium clients.

Why Join Us?

• Opportunity to work with an exclusive portfolio of HNI/UHNI, VIP and premium corporate clientele.
• Exposure to luxury travel products, international destinations and premium travel markets.
• Opportunity to drive business growth and manage high-value travel sales.
• Work in a dynamic, fast-paced and professionally driven travel environment.
• Build long-term relationships with premium clients and leading travel suppliers.
• Develop your expertise in luxury travel sales, consultative selling and premium client management.
• Be part of a team committed to delivering exceptional and personalised travel experiences.

Contact- Srishti Thakur (HR)

9821001871