Customer Relationship Executive(Tour & Travel)

Edumiles Travels Llp; New Delhi; On-site; INR 279,000 - 335,000; Full time

Job summary

Edumiles Travels LLP is seeking a target-driven Customer Relationship Executive – Tour Sales to drive tour sales calls, respond to travel inquiries, and convert enquiries into confirmed bookings. You will explain destinations, itineraries, and inclusions, and negotiate with customers to close sales.

The role requires 2+ years in tour/travel sales, strong communication, and knowledge of domestic and international destinations.

Qualifications

• 2+ years of experience in Tour Sales or Travel Sales.
• Direct tour package sales experience preferred.
• Ability to explain destinations, itineraries and attractions.

Responsibilities

• Make outbound and inbound sales calls for tours and travel packages.
• Handle leads and enquiries for domestic and international tours.
• Understand customer requirements, budget and preferences.
• Recommend tour packages, itineraries and travel arrangements.
• Explain destinations, attractions, hotels, routes and durations.
• Follow up with prospects and convert enquiries into bookings.
• Achieve monthly sales and revenue targets.
• Coordinate with DMCs and operations for quotations and bookings.
• Maintain customer records and prepare reports.

Skills

Sales calls

Lead handling

Negotiation

Communication

Destination knowledge

CRM

Relationship building

Education

Bachelor's degree

Tools

CRM

MS Office

Job description

Customer Relationship Executive -- Tour Sales

Company: Edumiles Travels LLP
Position: Customer Relationship Executive -- Tour Sales
Experience: 2+ Years
Salary: 25,000 30,000 per month
Education: Bachelors Degree in any field
Job Type: Full-Time
Work Mode: Work from Office

About the Role

Edumiles Travels LLP is looking for an experienced and target-oriented Customer Relationship Executive -- Tour Sales to handle tour and travel sales activities. The candidate will be primarily responsible for making tour-related sales calls, handling travel enquiries, understanding customer requirements, recommending suitable tour packages, following up with leads, and converting enquiries into confirmed bookings.

The ideal candidate should have prior experience in tour sales/travel sales, good communication and negotiation skills, and practical knowledge of different travel destinations. The candidate should be able to confidently explain destinations, sightseeing, activities, itineraries, hotels, travel routes, and other important details to customers over calls.

Key Responsibilities

• Make outbound and inbound sales calls related to tours and travel packages.
• Handle leads and enquiries for domestic and international tours.
• Understand customer travel requirements, budget, destination preferences, and trip duration.
• Recommend suitable tour packages, itineraries, destinations, and travel arrangements.
• Explain destinations to customers in detail, including popular attractions, sightseeing, activities, hotels, travel routes, best time to visit, and approximate trip duration.
• Use practical destination knowledge to confidently guide customers and help them select suitable tour packages.
• Follow up regularly with prospective customers and convert enquiries into confirmed bookings.
• Achieve assigned monthly sales and revenue targets.
• Explain tour packages, inclusions, exclusions, pricing, itineraries, hotels, transportation, and other travel services to customers.
• Coordinate with DMCs and the operations team for quotations, availability, costing, and booking arrangements.
• Negotiate with customers and close tour sales effectively.
• Maintain strong relationships with existing and potential customers.
• Handle customer queries and provide timely information throughout the sales process.
• Maintain accurate records of leads, calls, follow-ups, quotations, and bookings.
• Prepare regular sales and lead-conversion reports.
• Identify opportunities to generate repeat business and referrals.
• Stay updated on tour packages, destinations, travel trends, and market requirements.
• Ensure a high level of customer satisfaction throughout the sales process.

Requirements

• Bachelors degree in any field.
• Minimum 2+ years of experience in Tour Sales, Travel Sales, Holiday Package Sales, or a similar role.
• Candidates with direct experience in tour package sales will be preferred.
• Good practical knowledge of domestic and international travel destinations.
• Candidate should have personally travelled to or extensively handled tours for multiple destinations and should be able to confidently explain those destinations to customers.
• Ability to explain popular places, sightseeing, activities, hotels, travel routes, best time to visit, itineraries, and key attractions of different destinations.
• Excellent verbal and written communication skills.
• Strong sales, negotiation, presentation, and customer-handling skills.
• Experience in making tour/travel-related sales calls and handling travel enquiries.
• Proven ability to convert leads into bookings.
• Target-oriented with a strong focus on sales and revenue generation.
• Good follow-up and relationship-management skills.
• Basic knowledge of CRM, MS Office, and sales tools.
• Ability to handle multiple leads and follow-ups efficiently.
• Ability to work independently as well as collaboratively with the team.

Preferred Candidate Profile

Candidates with 1+ years of experience specifically in Tour Sales / Travel Sales / Holiday Package Sales will be preferred. Candidates who have personally travelled to multiple destinations or have extensive experience handling tours for different destinations will be an added advantage.

The role is primarily focused on tour sales calls, destination explanation, lead conversion, follow-ups, quotations, and confirmed tour bookings.