SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

Asian Paints Limited; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Asian Paints Limited is seeking a Senior Executive - Mechanised Tool Servicing Technologist to oversee coordination between on-site engineers and stakeholders in Kolkata. You will manage complaints, ensure timely resolution, and drive service excellence across PAN India service centres.

The role requires technical understanding of mechanized tools and pneumatic systems, plus strong Excel and ERP literacy to maintain MIS dashboards and reports.

Qualifications

• B.E./B.Tech./Diploma in Mechanical, Electrical or related field.
• 4-5 years of experience in service coordination, technical support, or after-sales roles.
• Strong knowledge of mechanized tools, pneumatic systems, and servicing processes.

Responsibilities

• Act as the first point of contact for service engineers regarding customer complaints.
• Coordinate with onsite engineers to ensure timely resolution of complaints.
• Ensure adherence to service SLAs and response timelines.
• Oversee spares inventory; work with vendors and supply chain teams to manage stock levels.
• Maintain documentation of service reports, failures, and solutions.
• Provide training and knowledge-sharing sessions to service engineers.

Skills

Service coordination

Customer handling

Stakeholder management

MS Excel

ERP systems

Education

B.E./B.Tech./Diploma in Mechanical/Electrical or related field

Tools

ERP systems

Job description

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SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

Location: Kolkata, WB, IN

Areas of Work: Sales & Marketing

Job Id: 13569

External Job Description

Job Purpose

Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.

Business Responsibility Areas

• Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
• Coordinate with onsite engineers to ensure timely resolution of complaints.
• Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
• Ensure Open complaints and NPS need to be under control for every region

Spare Parts Inventory & Management

• Oversee the spares inventory for the assigned region.
• Ensure timely availability, tracking, and replenishment of spare parts.
• Work with vendors and supply chain teams to manage stock levels.
• Coordinate with Servicing agency for maintaining optimum inventory at engineer level
• Open and Manage Service centres to handle all the mech tools complaints.

Performance monitoring and documentation

• Oversee engineers’ weekly performance and give regular feedback for improvement.
• Provide training and arrange knowledge-sharing sessions to service engineers.
• Maintain documentation of service reports, common failures, and solutions.

Cross-functional Coordination

• Work closely with the OEM service team to escalated unresolved technical issues.
• Coordinate with logistics and warehouse teams for smooth movement of spares.

Process Management

• Ensure compliance with company policies, safety guidelines, and service standards.
• Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements.
• Maintain and update MIS reports and dashboards for tracking performance.

Establishing Service Centres at PAN India level. – contractual meetings, management of spares, money collection & overall hygiene of service centres.

Qualifications

Technical Qualifications

• B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
• 4-5 years of experience in a service coordination, technical support, or after-sales role.
• Strong understanding of mechanized tools, pneumatic systems, and servicing processes.

Soft Skills

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and coordination skills.
• Ability to manage multiple stakeholders and work in a fast-paced environment.
• Proficiency in MS Excel, ERP systems, and service management tools.

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LinkedIn