SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST - BANGALORE

Asian Paints Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Asian Paints Limited in Bengaluru seeks a Senior Executive - Mechanised Tool Servicing Technologist to coordinate onsite engineers, manage spare parts inventory, and ensure timely complaint resolution. You will act as the central liaison between engineers and stakeholders, maintaining service quality and reduced downtime.

The role requires 4-5 years in service coordination or after-sales support, with strong knowledge of mechanized tools and pneumatic systems to ensure efficient servicing

Qualifications

• B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
• 4-5 years of experience in a service coordination, technical support, or after-sales role.
• Strong understanding of mechanized tools, pneumatic systems, and servicing processes.

Responsibilities

• Act as central point of coordination between engineers and stakeholders for onsite servicing.
• Manage spares inventory and coordinate with vendors to ensure timely availability.
• Monitor KPIs, maintain service reports, and provide regular feedback for engineers.
• Coordinate with OEM service and logistics teams to ensure smooth operations.
• Ensure adherence to safety guidelines and service standards.

Skills

Mechanized tools

Pneumatic systems

Service coordination

Education

B.E. / B.Tech / Diploma in Mechanical or Electrical

Job description

SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST - BANGALORE

Location: Bangalore, KA, IN IN IN

Job Id: 13408

External Job Description

Job Purpose

Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.

Business Responsibility Areas

1. Complaint Handling & Onsite Support Coordination

   • Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
   • Coordinate with onsite engineers to ensure timely resolution of complaints.
   • Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
   • Ensure Open complaints and NPS need to be under control for every region

2. Spare Parts Inventory & Management

   • Oversee the spares inventory for the assigned region.
   • Ensure timely availability, tracking, and replenishment of spare parts.
   • Work with vendors and supply chain teams to manage stock levels.
   • Coordinate with Servicing agency for maintaining optimum inventory at engineer level
   • Open and Manage Service centres to handle all the mech tools complaints.

3. Performance monitoring and documentation

   • Oversee engineers’ weekly performance and give regular feedback for improvement.
   • Provide training and arrange knowledge-sharing sessions to service engineers.
   • Maintain documentation of service reports, common failures, and solutions.

4. Cross-functional Coordination

   • Work closely with the OEM service team to escalated unresolved technical issues.
   • Coordinate with logistics and warehouse teams for smooth movement of spares.

5. Process Management

   • Ensure compliance with company policies, safety guidelines, and service standards.
   • Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements.
   • Maintain and update MIS reports and dashboards for tracking performance.

Qualifications & Previous Experience

• B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
• 4-5 years of experience in a service coordination, technical support, or after-sales role.
• Strong understanding of mechanized tools, pneumatic systems, and servicing processes.