EXECUTIVE N - CUSTOMER SERVICE TECHNOLOGIST

Asian Paints Limited; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Asian Paints Limited is seeking an Executive N - Customer Service Technologist to handle regional complaints and provide technical support to the front line, including site visits or phone assistance in Hubli and Bangalore, India.

The role involves identifying root causes, guiding TSEs with technical help, and educating field staff on proper product usage and new launches.

Qualifications

• Post-Graduate or Graduate in Science (Chemistry) and / or Diploma in Paint Technology.
• Experience or exposure to paint technology concepts is a plus.

Responsibilities

• Provide technical support to front line either through site visits or over the phone.
• Attend complaints with Territory Sales Executives to identify root cause and provide solutions to customers.
• Support TSEs on phone to provide technical assistance and guidance.
• Conduct shop meets, painter meets and dealer meets to educate on right product usage and new products.

Education

Post-Graduate or Graduate in Science (Chemistry) and / or Diploma in Paint Technology

Tools

SAP

Job description

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EXECUTIVE N - CUSTOMER SERVICE TECHNOLOGIST

Location: Hubli, KA, IN Bangalore, KA, IN

Areas of Work: Customer Centricity

Job Id: 14819

External Job Description

Job Purpose

CSE is a regional resource & will be responsible for Complaint handling in his region. He will support the front line in critical complaints. He will attend the complaints along with TSE and will identify the root cause of the complaint and provide solution to the customer. He will support to the TSEs on phone to provide technical assistance.

Business Responsibility Areas

• CSE is technical resources and provide technical support to front line either through site visits or over the phone.
• CSE attend the complaint proactively if somebody is new in the system or on demand even an experienced TSE (Territory Sales Executive) is not able to understand the complaint technically.
• As a Trainer – Basis on experience Conducting PTP for now joinees & conducting Shop Meets, Painter Meets & Dealer meets and educate them about right product usage and New products etc.
• Keeping an eye on complaint trend and immediately highlighting any defective batch and hence restricting possible complaints from the field.
• Also, Capturing Market Practices, Conducting Color Sure Audits and sharing the reports to Sales team as preemptive measures to stop complaints from the field.
• Duplicate Material / Counterfeiting issues – CSE immediately provides field support to legal team in decided protocol and we have done successful raids in the past against such people or Manufacturer
• Testing New products / Formulations – Working along with R&T to test new products or formulations on the field before launch of the product

Qualifications

Post-Graduate or Graduate in Science (Chemistry) and / or Diploma in Paint Technology

Provider

Description

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SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

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YouTube

Provider

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LinkedIn