IT Administration Executive

FROQ; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

FroQ in India, Tamil Nadu, Chennai is seeking an IT support specialist to handle desktop and server tasks across Mac and PC environments. You will configure hardware, install standard software, maintain images, and assist users with technical issues.

You will also support network equipment, printers, and file servers; manage user accounts; and collaborate with suppliers to ensure reliable IT services. Prior IT support experience is expected.

Qualifications

• Experience providing desktop and application support for Macs and PCs.
• Ability to diagnose and resolve hardware, software and network issues.

Responsibilities

• Provide desktop and application support for Macs and PCs.
• Set up, maintain and upgrade hardware; manage printer and network equipment.
• Document changes, update hardware/software records, and ensure IT documentation is up to date.
• Investigate support requests, diagnose issues and escalate when needed.
• Negotiate with suppliers and manage vendor contacts.

Job description

Desktop & application support

• Connect, set up and check Macs and PCs and peripherals for normal operation.
• Perform routine maintenance tasks, including installing basic software packages and setting common options.
• Perform basic Mac and PC hardware repairs and upgrades.
• Maintain Mac images for installing new systems.
• Detect, diagnose and resolve Mac and PC, peripheral and application errors.
• Advise on compatibility of hardware, applications and operating systems, according to user requirements.

Server, printer and network support

• Set up hardware and perform basic checking of networked PCs and Macs as well as other network equipment.
• Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.
• Install and set basic configuration options for equipment such as switches and routers.
• Install software and updates on the file servers; maintain hardware and software of the server; set disk space and printer quotas; create network shares and manage access rights; monitor system logs as well as sync logs.
• Maintain and install printers where applicable.

Configuration & Installation

• Update records of installed hardware and software; maintain a software library and store original copies of installed applications.
• Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use.
• Make sure all IT documentation is kept up to date.

Support Request Management

• Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or elevate to the appropriate level.
• Respond to support requests according to FroQ procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution.
• Determine whether an immediate solution is both required and possible; ensure steps are taken to find a permanent solution if not immediately possible.
• Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures; produce reports from support logs to provide basic management information on the volume and nature of requests.

Supplier/Vendor contact

• Make sure we have good and healthy contacts with solid suppliers.
• Investigate and propose new suppliers where needed.
• Contract negotiations.
• Price negotiations and comparison.