Senior executive in Flight support

EaseMyTrip.com; Delhi; On-site; INR 400,000 - 650,000; Full time

Job summary

EaseMyTrip.com in Delhi, India, seeks a Senior Executive in Flight Support to manage day-to-day airline bookings, ticketing, and customer queries. You will coordinate with airlines and internal teams to handle disruptions, rebookings, cancellations, and fare rules while upholding high service standards.

The role requires expertise in ticketing, PNR management, and using major GDS/booking systems, with a focus on accuracy, timely communication, and process improvement in a busy travel platform.

Qualifications

• Experience in airline ticketing and PNR management.
• Proficiency with major GDS/airline booking systems.
• Excellent customer service and communication skills.
• Ability to analyze fare rules and process refunds/reissues.
• Detail-oriented with strong time management in a fast-paced setting.
• Prior travel industry flight support/ticketing experience preferred.
• Proficient with MS Office and CRM or ticketing tools.

Responsibilities

• Handle day-to-day airline bookings, ticketing, and queries.
• Coordinate with airlines and internal teams for disruptions, rebooking, cancellations.
• Monitor PNRs, validate itineraries, process refunds and reissues.
• Provide clear customer communication and maintain service standards.
• Support process improvements and compliance with policies.
• Assist in training junior team members.

Skills

Airline ticketing & PNR management

Flight operations support

GDS/airline booking systems

Customer service & communication

Fare rule analysis & refunds/reissues

Schedule changes & disruptions

Attention to detail & time management

Travel industry experience

Education

Graduate degree

Travel/Hospitality specialization (advantage)

Tools

MS Office

CRM systems

Internal booking platforms

Job description

Company Description

EaseMyTrip.com is a leading Indian online travel platform that began operations in 2008, initially serving the offline travel market through a B2B2C model for domestic airline ticketing. The company has since expanded into B2C and B2E channels, offering comprehensive travel solutions to individual customers and corporate clients, and building a diversified customer base. With user-friendly websites and mobile applications, EaseMyTrip.com focuses on a customer-centric approach and efficient marketing to grow its presence in the domestic airline ticket business. Recognized by major airlines such as GoAir and SpiceJet as a top travel partner, the company has steadily strengthened its brand. Its technology-enabled, lean infrastructure allows the business to scale efficiently, supported primarily by operational cash flows and debt financing rather than frequent equity infusion.

Role Description

The Senior Executive in Flight Support will handle day-to-day operations related to airline bookings, ticketing, schedule changes, and customer queries, ensuring accurate and timely resolution. This position involves coordinating with airlines and internal teams to manage flight disruptions, rebooking, cancellations, and fare rules while maintaining high service standards. The role includes monitoring PNRs, validating itineraries, processing refunds, and providing clear communication to customers and stakeholders. The Senior Executive will also contribute to process improvements, maintain compliance with company policies and airline regulations, and support training of junior team members when needed. This is a full-time, on-site role based in Delhi, India.

Qualifications

• Strong expertise in airline ticketing, PNR management, and flight operations support.
• Proficiency in major GDS/airline booking systems and online travel platforms.
• Excellent customer service, communication, and problem-solving skills.
• Ability to analyze fare rules, handle refunds, reissues, and schedule changes accurately.
• Attention to detail, time management, and ability to work effectively in a fast-paced environment.
• Prior experience in flight support, ticketing, or operations within the travel industry is preferred.
• Comfort with using technology tools, MS Office, and internal CRM or support systems.
• Graduate degree or equivalent qualification in any discipline; specialization in travel, tourism, or hospitality is an advantage.