Ticketing Executive

Hotelnholidays; Bengaluru; On-site; INR 260,000 - 340,000; Full time

Benefits offered by this job

Health insurance

Maternity leaves

Job summary

FlyHigh FlySafe is seeking a detail-oriented Ticketing Executive for Bengaluru (Bannerghatta Road) and Rourkela with 1-2 years of airline ticketing experience. This full-time, office-based role handles domestic and international flight reservations, changes, and coordination with airlines and travel partners.

You will verify passenger information, search fares on TripJack, MMT, TBO and IndiGo portals, and respond to queries with precision and courtesy, while maintaining accurate records.

Qualifications

• 1–2 years of experience in airline ticketing, flight reservations, or travel agency operations.
• Hands-on familiarity with TripJack, MMT, TBO and IndiGo portals.
• Working knowledge of domestic and international ticketing processes, PNR management, fare rules, cancellations, and rebooking.
• Strong attention to detail when checking passenger information, fares, and travel schedules.
• Clear verbal and written communication skills, with a customer-focused approach.
• Ability to manage multiple booking requests, prioritize urgent changes, and coordinate effectively with external partners.
• Basic proficiency in email, spreadsheets, and digital record keeping.
• Graduate in any discipline or diploma in Travel and Tourism; relevant ticketing experience is essential.

Responsibilities

• Handle domestic and international flight bookings, ticket issuance, cancellations, and rescheduling.
• Use TripJack, MMT (MakeMyTrip), TBO and the IndiGo booking portal to search flights, compare fares, and manage reservations.
• Check flight availability, fare conditions, baggage allowances, cancellation charges, and rescheduling rules before confirming bookings.
• Verify passenger names, travel dates, routes, contact details, and other booking information to ensure accuracy.
• Respond to customer queries about fares, itineraries, booking status, refunds, and flight changes in a timely and professional manner.
• Coordinate with airlines and travel partners to resolve booking issues, schedule changes, and service requests.
• Process cancellation and refund requests according to airline and booking-platform policies, and track pending cases.
• Share tickets and itinerary details with customers and maintain accurate booking, payment, and follow-up records.

Skills

Ticketing experience

Flight reservations

PNR management

Customer service

Communication skills

Email proficiency

Multitasking

Education

Graduation / Travel & Tourism diploma

Tools

TripJack

MakeMyTrip (MMT)

TBO

IndiGo portal

Job description

About the Role

FlyHigh FlySafe is looking for a detail-oriented Ticketing Executive in Rourkela and Bangaluru with 1-2 years of relevant experience. This full-time, office-based role involves managing domestic and international flight reservations, supporting customers with travel changes, and coordinating with airlines and travel partners. Immediate joiners are preferred.

Key Responsibilities

• Handle domestic and international flight bookings, ticket issuance, cancellations, and rescheduling.
• Use TripJack, MMT (MakeMyTrip), TBO and the IndiGo booking portal to search flights, compare fares, and manage reservations.
• Check flight availability, fare conditions, baggage allowances, cancellation charges, and rescheduling rules before confirming bookings.
• Verify passenger names, travel dates, routes, contact details, and other booking information to ensure accuracy.
• Respond to customer queries about fares, itineraries, booking status, refunds, and flight changes in a timely and professional manner.
• Coordinate with airlines and travel partners to resolve booking issues, schedule changes, and service requests.
• Process cancellation and refund requests according to airline and booking-platform policies, and track pending cases.
• Share tickets and itinerary details with customers and maintain accurate booking, payment, and follow-up records.

Required Skills & Qualifications

• 1-2 years of experience in airline ticketing, flight reservations, or travel agency operations.
• Hands-on familiarity with TripJack, MMT (MakeMyTrip), TBO and IndiGo portals.
• Working knowledge of domestic and international ticketing processes, PNR management, fare rules, cancellations, and rebooking.
• Strong attention to detail when checking passenger information, fares, and travel schedules.
• Clear verbal and written communication skills, with a customer-focused approach.
• Ability to manage multiple booking requests, prioritize urgent changes, and coordinate effectively with external partners.
• Basic proficiency in email, spreadsheets, and digital record keeping.
• Graduate in any discipline or diploma in Travel and Tourism; relevant ticketing experience is essential.

Location

• Bannerghatta Road, Bengaluru, Karnataka (Required)
• Rourkela , Odisha (Required)

Perks and benefits

• Health insurance
• Maternity leaves