Travel Support Executive

RMV Workforce LLP; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

RMV Workforce LLP is seeking a Travel Customer Support professional for a full-time, on-site role in Gurugram. You will assist customers with bookings, itinerary changes, cancellations, and general inquiries via phone, email, and chat.

You will professionally handle escalations, provide accurate travel policy, fare, and schedule information, and coordinate with internal teams to resolve issues quickly, while maintaining detailed records to ensure high customer satisfaction.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills.
• Candidates should possess solid Interpersonal Skills and communication abilities.
• Candidates should possess Technical Support capabilities for travel platforms and tools.
• Candidates should possess Analytical Skills for problem-solving and decision-making.
• Ability to work in a fast-paced, customer-focused environment and manage multiple queries.
• Proficiency in English; additional regional or international languages are an advantage.
• Prior experience in travel, hospitality, BPO, or customer service is preferred.
• Minimum of a high school diploma; a bachelor’s degree in any field is added benefit.

Responsibilities

• Assist customers with travel bookings, itinerary changes, cancellations, and general inquiries via phone, email, and chat.
• Handle customer escalations professionally and provide accurate information on travel policies, fares, and schedules.
• Coordinate with internal teams to resolve issues promptly.
• Maintain detailed records of customer interactions to ensure high levels of satisfaction.
• Contribute to continuous improvement by sharing feedback and identifying process enhancements.

Skills

Customer Support

Customer Satisfaction

Interpersonal Skills

Communication Abilities

Analytical Skills

English Proficiency

Multilingual Advantage

Education

High School Diploma

Bachelor’s Degree Beneficial

Tools

Travel platforms/tools

Job description

Company Description

RMV Workforce LLP is a forward-thinking consulting firm in India that connects skilled professionals with opportunities across IT, Non-IT, and BPO domains. The company focuses on helping individuals elevate their careers while supporting clients in solving complex business challenges and driving innovation. Team members work in a collaborative and inclusive environment that values diversity, teamwork, and continuous learning. RMV Workforce LLP offers growth-oriented roles for people who want to make a meaningful impact and contribute to shaping the future of business.

Role Description

The Travel Customer Support role is a full-time, on-site position based in Gurugram. The role involves assisting customers with travel bookings, itinerary changes, cancellations, and general inquiries via phone, email, and chat. Responsibilities include handling customer escalations professionally, providing accurate information on travel policies, fares, and schedules, and coordinating with internal teams to resolve issues promptly. The role also requires maintaining detailed records of customer interactions, ensuring high levels of customer satisfaction, and following company procedures and service standards. The Travel Customer Support professional will contribute to continuous improvement by sharing feedback and identifying process enhancement opportunities.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills.
• Candidates should possess solid Interpersonal Skills and communication abilities.
• Candidates should possess Technical Support capabilities for travel platforms and tools.
• Candidates should possess Analytical Skills for problem-solving and decision-making.
• Ability to work in a fast-paced, customer-focused environment and manage multiple queries.
• Proficiency in English; additional regional or international languages are an advantage.
• Prior experience in travel, hospitality, BPO, or customer service is preferred.
• Minimum of a high school diploma; a bachelor’s degree in any field is an added benefit.