Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Supaul; On-site; INR 250,000 - 420,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a debt management collections role in Bihar. The position involves visiting customers and agencies to meet debt targets, monitoring performance, and ensuring compliant repossession practices. Strong record-keeping and reporting are essential, along with proactive escalation handling.

The role requires coordinating with internal and external stakeholders to optimize collection outcomes and maintain regulatory compliance across daily operations.

Qualifications

• Experience in debt collection processes and agency monitoring.
• Familiarity with regulatory guidelines around repossession and collections.
• Strong reporting and documentation skills.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against parameters and provide updates.
• Ensure compliance with legal guidelines during repossession.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Manage Daily DRR (Daily Risk Report) processes.
• Develop strategies to improve collection rates.

Job description

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients