Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Jajpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited in Odisha seeks an experienced collections professional to achieve debt management targets for the branch, monitor agencies and in-house collectors, and ensure adherence to legal guidelines to prevent losses.

Your role involves leading collection initiatives, managing daily risk reports, and coordinating with internal and external clients to improve recovery performance and ensure regulatory compliance.

Qualifications

• Experience in debt collection and recovery operations.
• Strong leadership and team coordination skills.
• Knowledge of regulatory requirements in debt collection.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients

Skills

Debt collection

Team leadership

Vendor management

Regulatory compliance

Risk management

Case tracking

Job description

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients